The Service Manager is responsible for the effective operation of the service center. Ensuring the service center operates under safe conditions according to established policies and procedures and in compliance with federal and state regulations. The Service Manager will deliver expected sales and customer service results through in-shop execution of programs and standards. This individual provides inspirational leadership and direction to all service associates, and is responsible for developing a dynamic high performance team.

Benefits/Perks

Career path & Advancement Opportunities

Competitive Compensation

Paid time off

Paid holidays

Performance Based bonuses

Paid training

Company discounts

Job Summary

We are looking for a Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, strong process & procedure knowledge and previous management experience.

Every day is different in our busy tire & service service center! You will be responsible for a variety of tasks, including overseeing a team of technicians, overseeing a comprehensive vehicle inspection process, quickly and accurately writing service tickets as well as addressing customer inquiries, and managing inventory.

Responsibilities

Manage a team of automotive service professionals to ensure a high level of vehicle service and customer satisfaction while maintaining profitability

Ensure comprehensive vehicle inspections are performed in an accurate and timely manner

Ensure repairs and maintenance tasks are safely & thoroughly completed in a timely manner

Mentor employees on best practices for improving service, sales and customer service techniques

Oversee day-to-day operations of the service department

Manage the flow of service department paperwork, including work orders, inventory, invoices and maintenance records

Qualifications

High school diploma or GED required, bachelor’s degree preferred

Valid state-issued driver’s license and clean driving record are required

Successful completion of a pre-employment drug and background screening

At least two years of experience as an service writer or service advisor is required. Experience as an automotive service manager is preferred

Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services is required