Job Description

HAYDEN LOS ANGELES, based in Los Angeles, California, is a fast-growing women’s and tweens’ fashion company. We are looking for a Customer Service Representative to join our team.

If you’re looking for a dead-end job, sorry, but we are NOT for you. But if you feel you’ve been underappreciated and you want to jump-start your career and willing to do whatever it takes to get better, then we’re looking for someone exactly like you! Prove to us that you’re willing to put in the time and energy and we’ll do the same to make sure you’re always challenged and growing. Promoting from within is a core value and something we take very seriously.

Duties and responsibilities:

• Manage, process, invoice day-to-day sales orders using NetSuite.
• Communicate with customers via email, phone, in-person and fashion platforms.
• Update customer records on NetSuite.
• Recommend similar sold out products to customers.
• Check returned merchandise to create credit memos and return authorizations.
• Build and maintain positive and friendly customer relationships.
• Resolve customer complaints and provide positive feedback.
• Communicate with other teams as necessary.
• Assist shipping department with processing orders when needed.
• Perform other duties as assigned.

Skills:

• Basic computer skills including but not limited to Outlook and Microsoft Office.
• Ability to multitask and work well under pressure.
• Attention to detail.
• Punctual, reliable and self-motivated.
• Bilingual (Spanish/English) is a plus!

In addition, all of our team members are expected to have the following intangibles:

• TEAM-ORIENTED: teamwork is one of our core values. We strongly believe that we both succeed and fail as a team.
• SELF-STARTER: on days on which you don’t have much to do, what are you going to do?
• ATTENTION TO DETAIL: can you catch, the typo here?
• STRONG COMMUNICATION SKILLS: being direct, yet polite, is important to us, regardless of job title or experience. We strive to make sure we’re responsive, because no one likes being ignored.
• ABILITY TO THRIVE IN A MULTITUDE OF ENVIRONMENTS: our team takes pride in our multi-ethnic and multi-generational workplace and thrives (most of the time) in completing multiple and competing tasks.