ABOUT THE HOSPITALITY MANAGER (OR IN FRENCH CULINARY, MAÎTRE D'HÔTEL) POSITION:

We are looking for an experienced Hospitality Manager, You should possess an outgoing personality to make clients feel satisfied and comfortable. You will assist with guests' enquiries and resolve any unsatisfaction. You will be required to plan and supervise operations on a daily basis. You should be able to assist and coordinate accordingly.  Also, you should be a superstar when it comes to customer service! You will be responsible for every aspect of events, from choosing decor to evaluating success afterwards.

EVENT COORDINATOR RESPONSIBILITIES ARE:

• Paying attention to details
• Hiring suitable personnels for the team
• Coordinating and organizing plans efficiently
• Overseeing subordinate staff members
• Providing reports for senior managers regarding the activities taking place
• Dealing with customer disputes
• Maintaining all the necessary records
• Exercising the rules and regulations within the company
• Managing all event operations
• Reserving venues, musicians, etc.
• Negotiating with vendors/suppliers
• Creating monthly/quarterly reports
• Overseeing ongoing events
• Providing exceptional service to guests
• Implementing plans to improve customer satisfaction
• Assisting with guests queries/disputes
• Resolving complaints effectively
• Sharing tips with the team to enhance customer service
• Handling the arrival and departure of guests
• Acting as a communication hub between guests and team members
• Informing guests about updates of services
• Providing reports to senior manager on the activities

EVENT COORDINATOR REQUIREMENTS ARE:

• Experience as an Event Coordinator/Planner
• Excellent customer service skills
• Knowledge of the hospitality industry
• Excellent organizational skills
• Effective communication skills
• Proficient in MS Office
• BA/BSc in Hospitality, Business or a related field
• Experience as a Hospitality Manager
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with ERP and MS Office softwares
• Great leadership skills
• Effective communication skills
• BA/BSc in Hospitality, Business or a related field
• Experience as a Guest Relations or Hospitality Manager
• Excellent customer service skills
• Knowledge of the hospitality industry
• Familiar with CRM, POS and Scheduling Softwares
• Great leadership skills
• Effective communication skills
• BA/BSc in Hospitality, Business or a related field