Position: Head Teller I

Department: Retail Banking

Job Status: Full-Time ****

FLSA Status: Non-Exempt

Grade: 8 ****

Reports to: Branch Manager

Amount of Travel Required: Local **** Travel as Needed

Positions Supervised: Tellers and Senior Teller

POSITION SUMMARY

Supervises the teller line of a small branch. A level 1 branch is based on teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes. Processes various transactions to provide prompt and quality service to present and potential customers.

Spanish Speaking preferred

ESSENTIAL FUNCTIONS

• Adheres to established Westfield Bank customer service standards.

• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.

• Supervises the teller line by:

  • Allocating and coordinating the work flow.
  • Guiding and advising subordinates in the more complex phases of their work.
  • Training new employees.
  • Monitoring regulatory compliance.
  • Helping to ensure operational excellence.

• Provides backup coverage to the management team.

• Responsible for maintaining security and supply of cash vault.

• Performs Teller administrative duties such as auditing Tellers, money supply at teller stations, and attendance records.

• Oversees Teller work for adherence to bank policy and compliance.

• Proves cash drawer at end of day.

• Leads the teller team to refer bank services and meet assigned sales goals through the sale of bank products and services to meet customers banking needs.

• Balances ATM maintains security of cash vault and performs semi-annual cash audits.

• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.

• Must adhere to all bank and regulatory policies and procedures specific to position.

• Assumes additional responsibilities as requested.

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POSITION QUALIFICATIONS

Competencies

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• Customer Relations
• Decision-Making/Judgment
• Job Knowledge
• Leadership
• Quality
• Sales Skills & Activities

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Education/Experience/Skills & Abilities

• High School Diploma or GED required.
• 1 year experience as a Senior Teller preferred.
• Previous supervisory experience preferred.
• Ability to lead others.

PHYSICAL DEMANDS

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Physical Demands

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Lift/Carry

Stand Frequently

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10 lbs or less Frequently

Walk Frequently

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11 – 20 lbs Frequently

Sit Occasionally

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21 – 50 lbs Occasionally

Handling/Fingering Constantly

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51 – 100 lbs Not Applicable

Reach Outward Frequently

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Over 100 lbs Not Applicable

Reach Above Shoulder Occasionally

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Push/Pull

Climb Occasionally

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12 lbs or less Occasionally

Crawl Not Applicable

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13 – 25 lbs Occasionally

Squat or Kneel Frequently

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26 – 40lbs Occasionally

Bend Frequently

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41 – 100 lbs Occasionally

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.