Job Description

The Head of Accommodations and Facilities is responsible for overseeing the operations, maintenance, and strategic planning of Skyborne Airline Academy’s accommodation services and facilities maintenance. This role ensures trainees and staff experience a safe, comfortable, clean, and efficient living and working environment. The position demands strong leadership, operational oversight, resource planning, team management, and high levels of customer service.

Key Relationships:

1. Managing Director

2. Center Director

3. Housekeeping & Maintenance Staff

4. Facilities Administrator & Technicians

5. Trainees & Residents

6. Customer Support Team

7. Finance, HR, and IT Departments

8. External Vendors & Contractors

Key Responsibilities and Accountabilities:

Accommodation Management

1. Monitor accommodation inventory, supplies, and procurement.

2. Ensure accommodations meet all legal, safety, and health regulations.

3. Address and resolve student housing issues with diplomacy and urgency.

4. Maintain and update housing policies and communicate effectively with trainees and staff.

5. Oversee the daily operation of student and staff housing facilities.

6. Supervise housekeeping services and maintain cleanliness, safety, and functionality standards in dormitories. Ensure timely and professional room assignment, check-in/check-out, and ongoing housing support.

Facilities Management

1. Supervise the maintenance and repair of all Academy buildings and infrastructure (administrative, instructional, residential).

2. Coordinate and monitor preventive maintenance and inspection schedules.

3. Oversee facility renovations, refurbishment projects, and emergency repairs.

4. Manage contracts, vendors, and procurement related to facility operations.

5. Ensure compliance with health, safety, fire, and environmental regulations.

6. Oversee energy use, sustainability practices, and cost-saving initiatives.

7. Respond promptly to system alarms, facility failures, and urgent maintenance needs.

Team Leadership

1. Lead, develop, and manage the Accommodations and Facilities team, including housekeepers, technicians, and support staff.

2. Set goals, conduct performance reviews, and provide coaching and development opportunities.

3. Schedule staffing and approve payroll; ensure labor efficiency and coverage.

4. Conduct regular team meetings and establish a high-performance service culture.

5. D. Financial & Administrative Oversight

6. Prepare and manage departmental budgets, monitor expenditures, and implement cost control measures.

7. Maintain accurate records of inspections, repairs, purchases, and occupancy.

8. Analyze service delivery performance, provide reports, and recommend improvements.

9. E. Safety, Compliance & Ethical Practices

10. Ensure all facilities and housing operations support the organization’s Safety Management System (SMS).

11. Promote a safety-first culture among staff and residents.

12. Ensure full compliance with internal policies, legal requirements, and industry standards.

13. Support the organization’s commitment to ethical conduct and professionalism.

Qualifications

EDUCATION AND/OR EXPERIENCE: (Minimum Requirements)

1. Bachelor’s degree in Facilities Management, Hospitality Management, Business Administration, or a related field preferred.

2. Minimum 5 years’ experience in a senior facilities and/or housing management role.

3. Proven experience in team leadership and managing multiple buildings or properties.

4. Previous experience within an educational, training, or campus-like environment preferred.

5. Working knowledge of principles and practices of project management, electrical and mechanical systems, plumbing, electrical, carpentry, procurements and contracts, and sound knowledge of health, safety and environmental regulations.

6. Experience in construction, maintenance and all facets of facility operation.

7. Previous experience in supervising building maintenance and cleaning crews.

8. Valid driver’s license required.

9. Additional certifications in maintenance or project management (preferred)

SOFTWARE KNOWLEDGE AND SKILLS: The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

2. Other software programs may be required, as needed.

OTHER SKILLS AND ABILITIES:

Strong leadership and people management skills

1. Fluency in English, through both verbal and written communications; able to speak, understand, read and write

2. Excellent verbal and written communication skills

3. Excellent organizational skills

4. Customer service oriented, able to work with vendors and employees alike.

5. Ability to interact with various levels of management in a professional manner

6. Ability to adapt to changing schedules and high-pressure situations

7. Excellent project management skills.

8. Hands-on technical knowledge in electrical, HVAC, plumbing, and construction a plus

9. Ability to use and operate saws, drills, rotor, hammer, screwdrivers, wrenches, multi meters, carpet cleaning machine.

10. Ability to dry wall, woodwork, paint, caulk, work with lumber and molding, and air conditioner and refrigerator installation.

Additional Information

Benefits:

• Full Time, Monday-Friday
• Salary Range: $80,000 to 85,000 annually
• Health Insurance (medical, dental and vision)
• 401k Investment
• PTO - 18 days, plus 5-Sick Days
• Holidays - 9 days

This is an opportunity not to be missed. If you want to take your career to heights you never thought possible, then we want to meet you.