About Our Client:
Our client is a fast-paced, innovative AdTech startup specializing in email and ad network advertising. They empower their clients with cutting-edge tools and strategies to achieve their goals. They’re looking for a passionate and experienced Head of Customer Success to join their growing team and take ownership of a diverse portfolio of clients, including enterprise accounts.

Responsibilities:

Strategic Client Management & Engagement

• Oversee and strengthen relationships with a portfolio of high-value clients, including enterprise accounts, ensuring long-term retention and growth.
• Serve as a trusted strategic advisor, aligning client goals with business objectives to maximize performance and value.
• Lead executive-level engagements, fostering deep partnerships and ensuring a seamless client experience.

ESP Strategy & Industry Expertise

• Provide thought leadership and advanced strategic guidance on email and SMS marketing, leveraging deep expertise across platforms such as Klaviyo, Yotpo, Sendlane, and Attentive.
• Drive innovation in campaign optimization, segmentation, and personalization to enhance client performance and ROI.
• Stay ahead of industry trends and evolving technologies, advising both clients and internal teams on best practices.

Business Reviews & Performance Insights

• Conduct and oversee comprehensive business reviews, delivering data-driven insights and strategic recommendations to executive stakeholders.
• Identify and capitalize on growth opportunities within client accounts, aligning strategies with broader business goals.
• Partner with analytics teams to refine reporting and ensure actionable insights drive decision-making.

Salesforce & Data-Driven Client Management

• Establish and maintain a structured approach to tracking client interactions, health metrics, and revenue opportunities within Salesforce.
• Leverage data to forecast risks, measure success, and drive continuous improvement in client engagement strategies.
• Ensure accurate reporting and visibility into account performance for leadership and cross-functional teams.

Retention & Revenue Optimization

• Lead proactive initiatives to strengthen client retention, identifying areas for optimization and implementing high-impact solutions.
• Collaborate cross-functionally with Product, Sales, and Marketing teams to develop tailored strategies that drive client success.
• Establish scalable processes for client feedback collection and action, ensuring continuous value delivery.

Leadership & Startup Agility

• Operate with a strategic mindset in a fast-paced startup environment, effectively prioritizing competing demands while maintaining excellence.
• Drive operational efficiencies and best practices to enhance team effectiveness and scalability.
• Mentor and develop team members, fostering a culture of innovation, collaboration, and high performance.

Qualifications:

• Proven experience in a leadership role for customer success or account management within B2B SaaS environments.
• Expertise in working with ESPs like Klaviyo, Yotpo, and Sendlane.
• Proficiency with Salesforce for tracking and reporting client relationships.
• Strong analytical and communication skills to conduct and present business reviews.
• Ability to take ownership of client accounts, focusing on retention and satisfaction.
• Comfortable working in a dynamic, fast-paced startup culture.

What We Offer:

• A collaborative and supportive team environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• The chance to make a real impact in a growing company.
• Full healthcare
• 401k

Why Join Our Client?

• Lead the future of identity resolution and privacy-first marketing.
• Work in a fast-growing, high-impact company with a best-in-class leadership team.
• Help shape a product used by 200+ top B2C brands, driving millions in incremental revenue.
• Competitive compensation, benefits, and equity opportunities.