Job Title:
Head of Solution Delivery

Job Description:

Our client, a software provider in the transportation industry, is seeking a Head of Solution Delivery to lead and oversee the successful execution of client implementations. This role manages a team of Project Managers responsible for multiple concurrent projects and ensures all implementations are delivered effectively, professionally, and in alignment with client contractual commitments, as well as the company’s financial and delivery standards.

Key Responsibilities:

• Oversee and guide project managers in the company implementation methodology while ensuring quality standards are met.
• Coaching and supporting project managers in adopting best practices to meet project objectives such as budget, scope, time, and profitability.
• Ensure project timelines are met on time and on budget, and any deviations are flagged and escalated to Exec Team for resolution in advance of critical path roadblocks.
• Collaborate with the PMs to ensure that the company is delivering customer satisfaction and value out of the multiple deployments.
• Collaborate with the sales organization to ensure that there is clarity defined in what is being sold (to the customer) and what success looks like upon completion of the project.
• Collaborate with Customer Success and support organization to ensure project closure and handoff procedures are clearly defined and M&S billing can commence without delay.
• Define and drive adoption of best practices on implementation methodology, implementation KPI’s and metrics, customer adoption and customer success.
• Serve as feedback conduit for customers’ needs to connect to product and sales organizations.
• Monitor project delivery, resource utilization on the projects, revenue forecasts, customer success and satisfaction.
• Manage any escalation that may occur with the customers and engage other points of contact in various departments to address the escalation quickly and successfully.

Prior to contract signature, the Solution Delivery leaders participate in SOW reviews and project planning prior to the start of a project, to make sure the company is assessing and mitigating any risk and are preparing customers for the best experience in the implementations. During implementation, this role will guide and support the project managers through any collaboration needed with the company, the product, technical support, or other brand teams for the customer experience to be seamless, and to address any needs of the customer.

About Us:

SourceAbility provides best-in-class recruitment services primarily in the areas of IT, Data & Analytics. We strive to work with client companies that provide exceptional work environments for the candidates we represent. Our staff is highly trained in multiple verticals and works to ensure a positive experience when working with a recruitment firm.

SourceAbility, Inc. does not discriminate in the acceptance or referral of candidates on the basis of race, color, religion, sex, age, national origin, marital status, disability, or other protected characteristics.


Contact
Please contact Tanya Calkins at SourceAbility. 704-837-8202; tanya@sourceabilityinc.com