Summary: The Head of Product is a travel professional with 10 years’ experience (or more), leading the strategy, development, and operations of a global tour portfolio. This role owns the full product lifecycle from concept to contract, pricing, launch, training, and operational execution. It requires a blend of strategic planning, hands-on product development, supplier negotiation, site visits, trade show attendance, and deep operation ownership. The Head of Product leads a team of 10 Product Managers and must work in the office with the team, 2 days of the week.
What you will do:
- Leadership & Organizational Management
- Serve as an active member of the Leadership Team in strategic decision-making and cross-departmental initiatives
- Act as primary product reference point for Sales, Marketing, Operations, and Finance teams.
- Establish clear goals, KPIs, processes and standards for Product Managers and Product Operations.
- Oversee and guide development of 5 to 15 new programs annually
- Collaborate with Program Managers to build compelling itineraries
- Maintain an innovation mindset while balancing operational feasibility and financial discipline
- Ensure new products meet brand standards
- Oversee strategy, pricing and execution of Custom Tours
In addition, you’ll be responsible for:
- Quality Control
- Contracting & Supplier Management
- Pricing & Financial Ownership
- Product Training & Sales Enablement
- Tour Guide Management
- Trade Shows / Conferences
- Product Operations
Required Skills & Expertise:
- 10+ years in product development, operations, or supplier management within travel/tour operations industries
- Must be willing to travel between 21 to 42 days annually
- Proven leadership experience with demonstrated ability of setting goals, managing teams, and enforcing accountability
- Strong background in itinerary design, contracting, pricing and vendor negotiations
- Experience improving processes, solving operational issues, and implementing quality-control systems
- Comfortable adopting and leading teams through new technology systems
- Analytical mindset with fluency in Excel, cost modeling and pricing strategy
- Passion for travel and designing exceptional group tours; international travel experience is a strong plus