Job Description

On behalf of our client, Headway Workforce Solutions is currently seeking part time REMOTE TELEPHONE INTERVIEWERS TO SUPPORT A RESEARCH STUDY IN THE STATE OF MAINE. Pay for this position is $15.00 per hour.

As a Remote Telephone Interviewer, you will:

• Call Maine residents to recruit and conduct telephone surveys using your computer and internet connection from home
• Follow strict rules regarding interviewing and participant confidentiality
• Be monitored for interviewing performance and improvement
• Work alongside other research team members
• Participate in regular meetings with supervisors by video conference, instant messaging, email and phone
• All other duties as assigned

Qualifications & Requirements:

• Must be at least 18 years or older
• COVID-19 Vaccination series completed (Limited Exemptions for Medical and Religious reasons considered)
• A high school diploma or equivalent is required
• Ability to read smoothly and clearly from a script, asking questions that are sometimes sensitive in nature
• Ability to accurately document and track work progress and status both on and offline
• Ability to establish and maintain a positive, professional rapport with people from a variety of backgrounds
• Maintain neutrality by asking questions as written, staying on script, and using non-directional probing to get accurate answers to questions
• Respect the confidentiality of respondents and data collected
• Windows-based computer proficiency including typing at least 25 words per minute and accurately recording responses
• Must be responsive to coaching and feedback
• Must have a desktop or laptop computer (no Chromebooks or tablets) and high-speed internet that meets minimum requirements of 10 Mbps or greater download and 5 Mbps upload
• Having your own headset with microphone that you are comfortable with is beneficial, however our client will provide one if needed.

Preferred Qualifications:

• Previous experience using Voxco CATI Software
• Bilingual abilities (Spanish)

Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use computer for sustained time
• Ability to read, clearly speak, and write in English
• Communicate through speech and listening
• Clear and distinct speech and fluency in English
• Read text verbatim
• Good listening and dictation skills
• Walk, stand, sit for periods of time, use your hands and fingers, grasping, reaching, lifting, talking, hearing, and repetitive motions.

Additional Information

• This position is temporary and part-time
• Most of the data collection will take place from now to October 14, 2022
• Candidates should have a flexible schedule
• Work at least 20 hours per week (schedules up to 40 may be available)
• Hours available are Monday – Friday 4:00 PM- 9:00 PM and Saturday from 10:00 AM to 6:00 PM Eastern Time Zone.

ABOUT HEADWAY - Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com

Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits.

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Company Description

Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Our managed services approach provides substantial operating performance improvements and cost savings over traditional staffing for industries with complex, recurring, multi-location human capital needs. Over the past five years Headway has provided services to over 500 discrete companies, primarily in the retail, financial services, survey research, and marketing and scientific research sectors.