The Licensed Practical/Vocational Nurse as a Care Navigator performs interactive telephonic outreach to provide medication therapy consultations to address drug therapy problems related to medication safety and use, medication omissions in care, and barriers to medication adherence.

The associate is responsible for the functions below, in addition to other duties as assigned:

• Handling patient calls such as medication review, reconciliation and adherence for a variety of clients and programs to meet performance and quality standards and program goals using clinical and medication expertise and critical thinking skills

• Engage patients through motivational interviewing to assist patients in changing behaviors related to medication use and adherence

• Accurately complete all electronic documentation to ensure compliance with company standards, program goals, guidelines and government requirements

• Collaborate with healthcare providers on patient’s behalf to address drug therapy problems

• Participate in required trainings as assigned and support security and compliance related activities and task throughout execution of all job duties

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• High School Diploma or General Education Degree (GED); Associate’s degree (AA) Nursing preferred

• Graduate of LPN/LVN diploma or certificate program required

• 2 years of experience working in a clinical setting as an LPN/LVN required

• 1 year of experience in Working in an office setting, call center setting or phone support role preferred

• 1 year of experience in Working in case management preferred

• Active Practical or Vocational Nurse (LPN/LVN) license in good standing in state of residence and/or work location; with ability to obtain and maintain multi-state licenses as dictated by business needs required

• Reside in a state that is part of the Nurse Licensure Compact and hold multi-state privileges in good standing

• Sound clinical judgment

• Ability to use pharmaceutical references

• General knowledge of therapeutic categories and common indications of medications

• Technology savvy; experience using Windows-based software including the Microsoft Office suite

• Excellent verbal and written skills in English; fluent in Spanish a plus

• Ability and willingness to move with purpose and a strong sense of urgency

• Display a high degree of dependability in personal attendance and punctuality

• Medicare Part D knowledge preferred

SCHEDULE

Candidates must be able to work the schedule of 10:00 AM to 6:30 PM Eastern Time (8 AM to 4:30 PM Mountain) Monday – Friday. Saturdays may be necessary based on business needs.           

Full-time, regular role

LOCATION

This position is a home-based remote position. Candidates will need to meet Health Dialog’s remote working requirements. Candidate must live in a state that is part of the Nurse Licensure Compact and hold multi-state privileges in good standing

Required Skills Required Experience