Benefits:

Health insurance

Paid time off

Training & development

Women’s Health Services is seeking a full-time Health Education and Counselling Coordinator to join our team. As a team member, you will be an important part of a well-established and growing independent abortion clinic.

Health Education and Counselling Coordinator

Responsible for:

· Overall operations of the counseling team and activities, including in-person sessions and information provided over the telephone.

· Ensuring scheduling and pre-appointment education provided is appropriate and adequate for upcoming visits.

· Confirming that medical team has completed “med checks” and that pre-appointment testing (if any) is completed.

· Supervising individual cases with excessive logistics, including cases involving minors, congenital anomalies, intimate partner violence, substance use disorder, and sever mental health challenges.

· Onboarding and training of new health educators/counselors.

· Monitoring credentialing of team members, maintenance of team members’ proficiency.

· Conducting regular huddles for team.

· Transmitting policy and workflow changes to health educators/counselors and monitoring the adoption of these by the entire team.

· Identifying need for professional development programming for health educators/counselors and coordinating delivery of such training.

· Ongoing assessment of the program and opportunities for improved service.

· Proposes, implements, and evaluates practice changes to benefit patients and operations.

· Establishing and monitoring quality assurance measures for health education/counseling services.

· Evaluating the quality of informational materials and maintaining stock of these.

· Monitoring the status of referral resources and access to these.

· Maintaining relationships with funding resources and supporting patients’ access to these.

Requirements:

· Commitment to reproductive justice and access to abortion care.

· Strong interpersonal skills.

· Nonjudgmental, patient-centered, and culturally-sensitive approach to all.

· Functions as reliable, independent, proactive member of an interdisciplinary team.

· Ability to navigate stressful situations in a professional and compassionate manner.

· BA in human services related field.

· Experience with project and team management.

· Non-English language skills desirable.

· Must be available during morning hours.

If you want to contribute to a healthy work environment, feel strongly about our cause, and have relevant experience, we would love to hear from you!