Health Insurance Liaison

Position Type : Full-time, Remote

Location: Within the United States

About BH Field

BH Field is an ABA agency located in Atlanta, Georgia, dedicated to providing high-quality, ethical, and compassionate services for families and individuals. We value teamwork, transparency, and integrity, and we're looking for someone who embodies those values to join our growing team.

Position Summary

The Health Insurance Liaison plays a key role in ensuring smooth operations between BH Field and insurance providers. This position supports the company by managing credentialing, authorizations, compliance, enrollments, and rate negotiations. The ideal candidate is detail-oriented, proactive, organized, and experienced in working with insurance payers, preferably within ABA or behavioral health.

This role is fully remote, and requires excellent communication, problem-solving, and follow-through.

Key Responsibilities

Credentialing & Enrollment

• Complete and maintain credentialing applications for BCBAs, RBTs, and providers.
• Manage CAQH profiles, updates, and attestations.
• Ensure timely payer enrollment for new clinicians and recredentialing for existing staff.
• Track credentialing status and communicate updates to leadership.

Insurance Liaison & Rate Negotiations

• Serve as BH Field's primary point of contact with insurance payers.
• Conduct follow-ups with insurance companies regarding claims, policies, and escalations.
• Negotiate reimbursement rates and contract terms when opportunities arise.
• Maintain positive and professional relationships with payer representatives.

Compliance & Documentation

• Ensure all credentialing, contracting, and authorization processes meet payer compliance standards.
• Maintain accurate digital records of contracts, fee schedules, and policy changes.
• Support internal audits and help ensure BH Field meets regulatory requirements.

Communication & Coordination

• Provide clear communication to clinical and administrative teams regarding insurance updates, changes, and requirements.
• Support leadership with reports and summaries related to credentialing, authorizations, and rate negotiations.
• Assist in developing internal workflows and process improvements.

Qualifications

Required:

• 2+ years of experience in insurance credentialing, authorizations, or payer relations (ABA or healthcare preferred).
• Strong understanding of commercial insurance plans and behavioral health billing.
• Excellent organization, attention to detail, and time-management skills.
• Ability to work independently in a remote environment.

Preferred:

• Experience with ABA services, CPT codes, and authorization workflows.
• Familiarity with CAQH and payer portals (Aetna, Cigna, BCBS, UHC, etc.).
• Experience negotiating rates or handling payer contracts.

What We Offer

• 100% remote position
• Benefits (medical, dental, vision)
• PTO
• 11 paid holidays
• Opportunity to directly impact the quality and accessibility of ABA services