Job Description

The Spa Manager assumes a vital role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and ultimate success of the spa. The Spa Manager ensures that the spa produces its targeted sales and profit while building a loyal base of satisfied customers and team members.

• Facilitates smooth workflow by ensuring that associates/team members have what they need to operate at peak efficiency.
• Troubleshoots and constantly improves systems and processes.
• Provides an inspiring example of spa citizenship, responsibility, mutual respect and resourcefulness.
• Motivates team to excel and ensures positive morale.
• Holds team members accountable to meeting and exceeding Boyd standards.
• Ensures that spa clients are satisfied with services and products. Masterfully resolves customer complaints. Constantly builds and enhances the goodwill of the company.
• Facilitates and models continuous improvement. Constantly searches for ways to improve quality of customer and employee experience.
• Oversees employee recruitment, selection, development, training and retention. Makes employee development and retention a top priority.
• Oversees the review and appraisal of employee performance at regular intervals, maintains detailed records on personnel issues, implements corrective plans when necessary, and participates in termination proceedings as needed.
• Helps create and is primarily responsible for carrying out the financial plan of the spa, including its sales and operating budget.
• Stays knowledgeable on industry products and procedures. Introduces new techniques and procedures to staff.
• Oversees the condition of the spa, its facilities and equipment. Communicates repairs and replacement of equipment as needed.
• Identifies potential safety hazards and communicates with management about ergonomic challenges.
• Interfaces with upper level management to set standards for service quality, customer satisfaction, financial performance, personnel issues, and the condition of spa facilities.
• Oversees the administration of the spa's systems, including telecommunications and computer systems. Masters the spa's management software and uses it to analyze and improve performance.
• Participates in the creation of the spa budget and is responsible for carrying out the financial plan of the company.
• Monitor tracking of employee attendance records and provide follow up counseling as needed in an efficient manner as to encourage corrective behavior.
• Effectively communicates and enforces company rules and regulations, training and maintains satisfactory performance standards among all levels of supervised team members.
• Oversees staff work schedules and provides emergency coverage. Is on call seven days a week for emergencies unless other emergency management arrangements have been made.
• Schedules, plans, and facilitates effective and worthwhile staff.
• Assists in continued development, updating and refinement of employee manual and operations protocols.
• Inspects and measures all systems and processes constantly to ensure that there is compliance. Holds team leaders accountable for their teams' compliance. Enforces consequences if standards are not met.
• Reviews all Paid Time Off requests to ensure the spa business is always considered priority.
• Counsels spa associates on attendance, policies and procedure infractions.
• Monitors spa associates hours through the week to adjust schedules, if needed, to meet demand and stay within labor standards.
• Ensures all cash. credit card procedures established by the Accounting Department are followed at all times.
• Inspects all guest areas, such as lounge areas, front desk, treatment and prep areas, to ensure they are kept neat and orderly.
• Monitor business trends and communicate with Hotel Director on implementing new products and services.
• Create monthly specials for products or services to stay competitive in the market.

Qualifications

• Two (2) years college or equivalent experience preferred.
• One (1) year of employment in a spa/salon environment.
• Experience managing ten or more persons a must.
• Retail experiences a plus.
• A superior sense of organization, control, and ability to prioritize in a fast paced, busy environment.
• Ability to type at least 40 words per minute.
• Ability to coach and guide employees in a positive manner.
• Must possess excellent communication skills with the ability to express self in a professional, clear, and concise fashion.
• Must present a polished, impeccable appearance and a professional demeanor.
• Must be able to get along with co-workers and work as a team.
• Must be able to work flexible hours.
• Preferred spa knowledge and computer knowledge.
• Oral and written proficiency in the English language.
• Constant standing, sitting, listening, reading, and speaking
• Occasionally pushing and pulling items up to 100 pounds
• Must be able to push a linen bin to and from housekeeping
• Constantly using wrist motion, dexterity, eye/hand coordination, writing, typing.
• Physically able to stand, bend, lean, and walk for up to 10 hours.
• Able to lift and carry up to 20 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.