Job Description

JOB SCHEDULED TO BE CLOSED: JANUARY 11, 2021.

JOB SUMMARY

To provide administrative support to department’s clinical/community program operations. Examples of work include: schedules patient appointments; greets patients/clients; conducts patient/client interviews, determines patients’ clients’ financial status; routes patients/clients; completes registration forms; prepares and maintains patient/client health record; collects service fees and processes patient bills; conducts community outreach activities, and makes referrals according to program procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as patient/client receptionist. Greets patients, initiates and distributes appropriate forms and answers telephone and channel calls to the appropriate staff or takes accurate messages.
• Registers clients/patients for clinic services/programs by obtaining and verifying required demographic, insurance and financial information including income information to determine eligibility for services/ pay status based on established standards.

· Process patient records, maintains patient flow during clinic sessions

· Assemble various forms required by program and service standards to record client information and services rendered to establish a medical record

· Operate a computer terminal to enter, store and retrieve information; compile records; and report routine statistical information

· Collect and processes clinical service fees. Including: reconcile daily cash collected with receipts issued, cash drawer, encounter forms or other billing documents, and computer-generated reports; forward cash and receipts to Accounting on a daily basis for deposit; and process patient billing information

· Ability to operate basic office equipment such as keyboard, copier, adding machine, and printers.

· Ability to communicate in a positive and effective manner with the public and project a positive image of the division and the agency.

· Ability to communicate in a positive and effective manner with supervisors and co-workers to accomplish agency objectives and goals.

· Ability to maintain clients/patients confidentiality.

JOB REQUIREMENTS AND QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

High school graduate (or GED) and 1 year experience in a general clerical or clinical setting which has been in the performance of responsible clerical/clinical duties including accurate data entry, or an equivalent combination of related training and experience.

LANGUAGE SKILLS

Incumbent must possess the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Incumbent must possess the ability to write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

Incumbent must possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Incumbent must possess the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS

While performing the duties of this job, the incumbent is regularly required to sit and talk or hear. The incumbent frequently is required to use hands to finger, handle, or feel; reach with hands and arms. The incumbent is occasionally required to stand, walk, stoop, kneel, crouch, crawl and climb or balance. The incumbent must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this job, the incumbent is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Company Description

HealthFirst Bluegrass Inc. is designated as a Federally Qualified Community Health Center (FQHC) by the United States Health Resources and Services Administration. The center provides Medical, Behavioral Health, Pharmacy and Dental services for patients. There are 3 main clinic sites, 7 school-based clinic sites, a homeless clinic, and a Dental only clinic site. All sites are located in Lexington, Kentucky. HealthFirst Bluegrass Inc. is also recognized by the National Committee on Quality Assurance as a Patient Centered Medical Home. This recognition was achieved by demonstrating that systems and processes are in place to meet nationally recognized standards for delivering high quality care and demonstrating a commitment to improving patient access, patient experience, and continuous quality improvement. HealthFirst Bluegrass Inc. is committed to the maintaining a work environment that is "employee friendly" to assure the organization's ability to recruit and maintain excellent employees. Currently, the organization offers competitive salaries for positions as well as a very good benefit package. For more information about HealthFirst Bluegrass Inc. please visit www.healthfirstlex.com. HealthFirst Bluegrass is an Equal Opportunity Employer.