Member Experience Specialist

Part-time, 16-24 hours per week

HealthFitness is hiring for a part-time Member Experience Specialist to join the Walton Life Fitness Center team **** in Bentonville, AR. In this role, you'll report to the Member Experience Director and will support the presentation and promotion of facilities, programs, and services to the eligible Walmart population. A primary goal will be to positively impact membership sales growth and the member experience. You'll work as part of a small team to help members navigate through programs and service offerings. Weekend schedule in a fun & healthy environment.

Role Responsibilities:

• Act as a liaison between associates and other departments within the Whole Health facility to ensure we are connecting participants to available programming and services. Assist with member feedback, concerns, and issue resolution.
• Assist with the implementation of membership sales initiatives and campaigns. Support the coordination of membership sales marketing and communications to maximize member growth.
• Help drive membership growth through outreach and business development efforts including participation in networking/community events. Actively track & report membership sales and related member experience performance indicators.
• Conduct tours of the facility and present program offerings while establishing a relationship to gain an understanding of prospects individual needs and wants.
• Other duties as needed/assigned.

Role Requirements:

• Bachelor's degree in Business, Marketing, Hospitality or related discipline OR the equivalent combination of education, certifications, and experience.
• Adult/Child/Infant CPR/AED & First Aid certifications through the American Heart Association, American Red Cross or American Safety & Health Institute required by first day of work.
• Excellent customer service, patience, and communication skills, including the ability to motivate others.
• A passion for helping people live healthier lives and work as part of a team.
• Basic computer skills (word, excel, etc.).
• Hospitality, sales and/or administrative experience is a plus, but not required. Ideal applicants will have 1+ year of experience working in the field of fitness, recreation, and/or wellness.
• Applicants must meet hiring requirements including but not limited to pre-employment drug test. ****

ABOUT US

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or jobs@hfit.com for assistance.

HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark/HealthFitness associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

Required Skills

Required Experience