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Front Desk Attendant (part-time)

HealthFitness

Front Desk Attendant (part-time)

Cambridge, MA +8 locations
Part Time
Paid
  • Responsibilities

    HealthFitness is hiring PART-TIME (5-15 HPW) FRONT DESK ATTENDANTS at our Harvard client site in Cambridge, MA. In this position, you will maintain a positive and upbeat attitude to provide outstanding customer service to all members and guests.

     

    BENEFITS: 

     

    • Free gym membership (3 Facilities)
    • Group exercise class access
    • Discounted personal training rates

     

     

    DUTIES & RESPONSIBILITIES:

     

    • Responsible for assisting with opening/closing the facility (Malkin Athletic Center, Hemenway Gymnasium, QRAC).
    • Providing patrons with information about memberships, facility questions, upcoming programs, classes, training sessions, policies/procedures, etc.
    • Responsible for meeting the needs and answering the questions of the recreation center members. Respond positively to feedback and escalate complaints as needed.
    • Responsible for the security of the building, including access control and facility doors.
    • Enforcing the policies and procedures of the facility you are staffing.
    • Responsible for handling all injuries/incidents that occur in the recreation center during their shift and filling out incident/accident reports. Contact offsite support staff as needed.
    • Oversight of towel services, equipment cleaning tasks, lost & found, and processing credit/debit card transactions.
    • Maintain the appearance of the fitness and locker rooms.
    • Remain flexible and willing to adjust to updated policies and procedures.
    • Attend trainings and meetings as scheduled. Check emails and respond to deliverable requests as needed.
    • Ability to be on your feet for an extended period to maintain the cleanliness and safety of the facility.
    • Keep all CPR/AED trainings current.

     

    EDUCATION, EXPERIENCE AND CERTIFICATIONS:

     

    REQUIRED:

    • PROOF OF COVID-19 VACCINATION IS A CONDITION OF EMPLOYMENT.
    • High School Diploma or GED required.
    • 1+ years customer service experience required.
    • Current CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire.
    • Strong interpersonal skills.
    • Basic computer and point of sale knowledge.

     

    PREFERRED:

     

    • Experience with InnoSoft Fusion recreation management software is a plus.
    • Competency in the delivery of HealthFitness and site-specific programs and services.
    • Ability to effectively organize and prioritize work demands.

     

     

     

    HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

     

    Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.

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    Required Skills Required Experience

  • Locations
    Newbury Park, CA • Palm Beach, FL • Barrington, IL • Oak Brook, IL • Oakbrook, IL • Cambridge, MA • Crosby, MN • Batavia, OH • Roanoke, TX