FOUNDED BY NURSES who believe that healthcare begins in the home, we have been serving Bay Area communities since 2012.

Being the largest privately owned home health agency in the SF Bay Area and recognized as one of the nation's fastest growing private companies (Inc 5000 list) we have dedicated ourselves to providing exceptional healthcare to improve the quality of life for our patients.

HealthFlex is seeking an Medical Administrative Assistant with exceptional customer service who strives to make a real impact for our community. 

FULL-TIME BENEFITS:

• 100% Health Insurance (medical, vision and dental) + 50% coverage for dependents with our company CORE plan
• Options for FSA and HSA, Dependent Care, Commuter Benefits
• Life insurance
• 401(k) plan with company-matching
• Employee Discount Program
• Gym Reimbursement Program
• Paid vacation, sick time and holiday pay
• Convenient business hours Monday-Friday (9am-5pm)

RESPONSIBILITIES: 

• Assist in the coordination of patient care 
• Hospitalization follow up 
• Answer incoming calls and route messages as needed 
• Input new patient information into EMR system 
• Communicate with Case Managers and Social workers at our partnered facilities. 
• Perform follow up calls to patients and physician offices to obtain pertinent information. 
• Assist with coordination of DME, authorizations, labs and various physician orders. 
• Handle difficult and/or sensitive matters with careful judgement and tact on a consistent basis and advise supervisor of unresolved issues 
• Assist with clerical tasks such as photocopying, faxing, mailing, sorting/distributing of documents
• Ensure patient confidentiality is met by respecting HIPAA rules and regulations

REQUIREMENTS:

• Minimum 2 years of customer service experience, preferably in a health care setting, required. 

• Good knowledge and understanding of Customer Service and business/operating processes and procedures, as well as prior experience with administrative, business or office management required. 

• Excellent oral/written/interpersonal communication skills required.

• Critical thinking and retention, organizational ability and flexibility. 

• Proficient with personal computers, including Microsoft Windows: Word and Excel required. 

• Ability to multi-task in a fast-paced environment required. 

• Knowledge of Healthcare administration/terminology preferred. 

• Bilingual skills may be required as determined by operational needs.

• High School Diploma or the equivalent work experience required. 

• Bachelor's Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred .

• Office hours Monday-Friday 9am-5pm

Job Type: Full-time

Because of our strong core values and exceptional service, HealthFlex has been awarded a “Home Care EliteTop 500 Agency”, “Best & Brightest Companies to Work For Bay Area”, and “SF Business TimesFast 100 & Top Women Owned Business”. HealthFlex also has a 4.6/5 rating and a 90% CEO approval rating on Glassdoor!

If you are interested in learning more about this opportunity & prefer to speak with someone directly, please call us at 415-645-9999.

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