FOUNDED BY NURSES who believe that healthcare begins in the home, we have been serving Bay Area communities since 2012.

Being the largest privately owned home health agency in the SF Bay Area and recognized as one of the nation's fastest growing private companies (Inc 5000 list) we have dedicated ourselves to providing exceptional healthcare to improve the quality of life for our patients.

HealthFlex is seeking a Receptionist with exceptional customer service who strives to make a real impact for our community. 

BENEFITS OF JOINING OUR TEAM:

• HealthFlex is known for our family work culture (look us up on our website healthflex.com, LinkedIn, Instagram @HealthflexHHS or on Facebook!)
• Continued Education and Development
• Excellent Work-Life Balance
• Praise & Recognition Program: Give thanks, get thanks and celebrate your team members' wins 
• The feeling of gratitude, accomplishment, growth and doing something truly meaningful that positively impacts the lives of others each and everyday
• Don't just take it from us! Check out what others are saying about their experience at Healthflex. Visit Glassdoor or Healthflex FB. Our reviews speak for themselves!

EMBODY THE HEALTHFLEX MINDSET:

• Excellence: We provide the highest level of patient care and customer service (inside and out), bar none. 
• Ownership: We don't pass the buck here. We take responsibility and find the solution ASAP, whatever it takes.
• Family: We treat our people and our clients like family. Because they are :) 
• Continuous Improvement: We are always leveling up ourselves as professionals and humans and take every opportunity to learn and improve.

FULL-TIME BENEFITS:

• 100% Health Insurance (medical, vision and dental) + 50% coverage for dependents with our company CORE plan
• Options for FSA and HSA, Dependent Care, Commuter Benefits
• Life insurance
• 401(k) plan with company-matching
• Employee Discount Program
• Gym Reimbursement Program
• Generous paid vacation, sick time and holiday pay
• Convenient business hours Monday-Friday (9am-5pm)

RESPONSIBILITIES: 

• Assist in the coordination of patient care 
• Hospitalization follow up 
• Answer incoming calls and route messages as needed 
• Input new patient information into EMR system 
• Communicate with Case Managers and Social workers at our partnered facilities. 
• Perform follow up calls to patients and physician offices to obtain pertinent information. 
• Assist with coordination of DME, authorizations, labs and various physician orders. 
• Handle difficult and/or sensitive matters with careful judgement and tact on a consistent basis and advise supervisor of unresolved issues 
• Assist with clerical tasks such as photocopying, faxing, mailing, sorting/distributing of documents
• Ensure patient confidentiality is met by respecting HIPAA rules and regulations

On the First Day, You Will: Learn all about our company and culture, benefits and perks

In the First Week, You Will: Meet your team, onboard yourself to our tech and systems, begin working with our in-house coach, go through our Employee Handbook

In the First Month, You Will: Complete our training program, become familiar with the day-to-day of your role, procedures, workflows and decision flows, plus complete your first small project

In the First 90 Days, You Will: Be Completely onboarded and operating at full speed

In The First Six Months, You Will: Receive your first performance review

In The First Year, You Will: Master your role, contribute at 110% and always look for ways to improve as a professional and person, as well as helping your team and colleagues across Healthflex do the same 

REQUIREMENTS:

Minimum 2 years of customer service experience, preferably in a health care setting, required. 

Good knowledge and understanding of Customer Service and business/operating processes and procedures, as well as prior experience with administrative, business or office management required. 

Excellent oral/written/interpersonal communication skills required.

Critical thinking and retention, organizational ability and flexibility. 

Proficient with personal computers, including Microsoft Windows: Word and Excel required. 

Ability to multi-task in a fast-paced environment required. 

Knowledge of Healthcare administration/terminology preferred. 

Bilingual skills may be required as determined by operational needs. High School Diploma or the equivalent work experience required. 

Bachelor's Degree in Communications, English, Public Relations, Health Care or related field, or the equivalent preferred .

Office hours Monday-Friday 9am-5pm  

Job Type: Full-time

Because of our strong core values and exceptional service, HealthFlex has been awarded a “Home Care EliteTop 500 Agency”, “Best & Brightest Companies to Work For Bay Area”, and “SF Business TimesFast 100 & Top Women Owned Business”. HealthFlex also has a 4.6/5 rating and a 90% CEO approval rating on Glassdoor!

If you are interested in learning more about this opportunity & prefer to speak with someone directly, please call us at 415-645-9999.

Follow us on Instagram LinkedIn, @Healthflex and Facebook!