Benefits:

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Vision insurance

Healthcare Credentialing & Front Office Coordinator

Benefits / Perks

Flexible schedule

Great family-style work environment

401(k) with employer match

Health, dental, and vision benefits available

Career advancement opportunities

Opportunity to grow into a front office management role

Job Summary

We are a growing, family-style speech and occupational therapy practice that has been a trusted part of the community for over 20 years. As we continue to expand our insurance-based services, we are looking for a dedicated Healthcare Credentialing & Front Office Coordinator to join our team.

This position will focus heavily on provider credentialing, insurance enrollment, payer follow-up, and maintaining accurate credentialing records. The role will also support our front office team with insurance intake, eligibility verification, scheduling support, and overflow administrative responsibilities.

For the right candidate, this role has the potential to grow into a larger leadership position within the front office as the practice continues to expand.

Responsibilities

Maintain accurate records of provider credentials, licenses, insurance enrollments, and payer approvals

Track expiration dates for provider licenses, credentials, CAQH profiles, and required documentation

Organize and maintain copies of all provider licenses, certifications, and credentialing documents

Complete and submit new credentialing and re-credentialing applications

Follow up with insurance companies regarding credentialing status, missing documentation, approvals, and effective dates

Assist with insurance intake for new clients, including collecting insurance information and verifying benefits

Help identify and resolve credentialing or payer enrollment issues that may delay billing or payment

Maintain a high level of confidentiality with provider, client, and insurance information

Support the front office with overflow responsibilities, including phones, scheduling, client communication, and administrative tasks

Work closely with ownership, billing staff, and the front office team to improve systems and processes

Qualifications

Experience with healthcare credentialing, payer enrollment, and insurance follow-up required

Experience with claims, eligibility, or provider enrollment for insurance plans such as Anthem Blue Cross Blue Shield, United Healthcare, Aetna, Cigna, EmblemHealth, GHI, 1199, Northwell Health, and similar payers strongly preferred

Knowledge of healthcare credentialing and licensing requirements preferred

Strong attention to detail and ability to track multiple deadlines

Excellent organizational and follow-up skills

Experience using Microsoft Excel and general office software

Ability to multitask in a busy healthcare office environment

Ability to work independently while also supporting a team

Strong communication skills, both written and verbal

Professional, dependable, and able to handle confidential information appropriately

Ideal Candidate

The ideal candidate is someone who understands that credentialing is not just paperwork — it directly affects whether providers can see clients, whether claims can be paid, and whether the practice can grow. We are looking for someone who is organized, detail-oriented, proactive, and comfortable following up with insurance companies until issues are resolved.

This is a great opportunity for someone who wants to become an important part of a growing healthcare practice and potentially move into a larger front office leadership role over time.