Part-time Member Services Associate (8 – 12 hours per week)
Healthworks Community Fitness is a registered 501(c)(3) non-profit organization devoted to serving health and fitness needs of women and children in Dorchester, MA. We believe that all women, regardless of economic status, deserve access to high-quality fitness opportunities and health support so they can lead happier, healthier lives.
Job Description:
Deliver excellent customer service: warmly attend to all members and guests; enroll new members; give club tours; handle member issues
Clean and maintain club areas, including locker room and studios
Maintain club operations ensuring all aspects are well organized, including member files
Support projects designated by the Director
Education/Certifications:- High School Equivalent or Higher, College graduate preferred- Current CPR/AED certification. Member Services Associate is responsible for maintaining current certification throughout employment
Experience:
Experience with conflict resolution and active listening
Solid written/verbal communication skills
Computer-savvy and proficient at programs including Word and Excel
Knowledge:-Learns and remains updated on HCF systems (Datatrak) and policies -Possesses fundamental knowledge of HCF programs, membership, and services or is able to access this information quickly-Understanding of and a commitment to the mission
Ability:- Available to work hours that meet the needs of the Center, these hours must be scheduled within the club setting (Opening on Friday 6am – 12pm ; closing on Monday 3pm – 9pm, plus Saturdays 8am – 12pm) - Able to multi-task, follow-up in a fast-paced environment; - Patient, positive, friendly and outgoing
Reliable and attentive to details
Follow and enforce all HCF policies
Frequently walk through all areas of the club to ensure a safe, esthetically-appealing environment
Daily club cleaning and maintenance
Other:
-Priority will be given to candidates who are bilingual
-Residency in Dorchester a plus
-Appreciation and respect for diverse populations
-Positive, outgoing, customer service, and mission-driven individuals encouraged to apply
Time Commitment: Ideal candidate has work availability in the early mornings and evenings during the work week as well as flexibility to adjust schedule based on the operational needs of the Center at the time
To Apply: Send resume and cover letter to gsaunders@healthworkscommunityfitness.org. No calls please.