Job Description

PATIENT ADMINISTRATIVE REPRESENTATIVE -Full-Time

Queen City Ear, Nose & Throat is a private practice group with 2 locations in the Charlotte and surrounding area looking for an experienced and efficient Full-Time Patient Administrative representative to do check in, check out and clinical administrative services for our South Charlotte Blakeney location.

JOB SUMMARY

The ideal candidate will have 3 number year's experience in a busy physician practice utilizing excellent communication skills and ability to utilize electronic medical records effectively.

ESSENTIAL JOB FUNCTIONS

• Greeting and directing patients to examination rooms
• Scheduling patient appointments and making reminder calls
• Informing patients, about delays and waiting times
• Obtaining patients' addresses, contact details, insurance information, and medical histories
• Updating and verifying patient information at every visit
• Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary
• Receiving and processing cash and credit card payments for medical services rendered
• Batching out end of day financial intake
• Reviewing patient accounts, identifying delinquent accounts, and collecting overdue payments
• Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member
• Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved
• Providing financial expectation review for patients regarding their services
• Performing administrative and clerical duties, such as filing paperwork, when necessary
• Scanning of clinical forms
• Processing outside referrals for appointments
• Manage portal communication from patients and route appropriately
• All other duties as assigned

EDUCATION REQUIREMENTS

High School Diploma or equivalent.

EXPERIENCE REQUIREMENTS

3 + years' experience in a busy physician practice providing assistance with a variety of administrative services. Positive, friendly patient focused presentation a must.

Please Send Resume and Cover Letter to: dkoncsol@queencity-ent.com

POSITION TYPE: Full-Time

SALARY RANGE: $14.00-$16.00 per hour

BENEFITS: Paid Holidays and Medical

ABOUT QUEEN CITY EAR, NOSE & THROAT

Queen City Ear, Nose & Throat is more than just treatment collectively serving patients in Charlotte and its surrounding areas with over 50 years of experience, our physicians diagnose and treat a wide variety of ear, nose, and throat conditions.