Job Description
The Customer Relationship Specialist is the face of the Digital Media Services client experience for non-assigned accounts and is accountable for the complete resolution of these customer’s complaints for all print and digital products. The objective is to resolve our customer issues by working with customers and internal teams to effectively address root cause issues and increasing customer retention through excellent customer service.
The primary responsibilities of this position involve direct engagement with our clients via inbound phone calls and emails, performing outbound onboarding calls to new clients, hands on product edits and/or engaging with product fulfillment teams to resolve requests as well as other miscellaneous routine administration duties.
The Customer Relationship Specialist will maintain a professional image of our company, products and services with these accounts and ensure a satisfactory level of product delivery and customer satisfaction.
ESSENTIAL FUNCTIONS:
EDUCATION/EXPERIENCE:
Minimum of one to three years of previous customer service or administrative support experience is desired.
KNOWLEDGE/SKILLS:
Company Description
Hearst is a leading global, diversified media, information, and services company with more than 360 businesses. Across every division, Hearst employees are connected by shared values of innovation, storytelling, creativity, vision, social good and partnership. We invite you to discover more about our culture, company, and community. Hearst major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 31 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, Calif., which reach a combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Albany Times Union, more than 300 magazines around the world including Cosmopolitan, ELLE, Men's Health and Car and Driver; digital services businesses such as iCrossing and KUBRA; and investments in emerging digital entertainment companies such as Complex Networks.