Relationship Manager
Job Description
Integrity. Honesty. Advocacy. Tenacity. These are the core values of Heartland. If you possess these attributes and are determined to be a high-income earner, personal and financial fulfillment can be earned selling the truth for a company known for its integrity and merchant advocacy. Heartland employs nearly 3,000 dedicated employees throughout the country and provides payments technology services to more than 350,000 merchants nationwide. Exceptional people find an exceptional home here at Heartland. We believe in empowering the sales professional and are the founders of the Sales Professional Bill of Rights (www.spbor.com). Learn more at www.HeartlandPaymentSystems.com/sales-portal.
JOB DESCRIPTION
As an outside-sales professional, the role is responsible for driving revenue growth and bringing in net new business from prospects. This role is to set appointments with business owners or Financial Institution (FI) Partners to sell Heartland’s payment processing solution(s) through various methods, including prospecting face-to-face and over the phone, as well as through FI networks by building referral partnerships. The position is compensated with one time
commission, residuals and ownership. The compensation is highly leveraged with the opportunity for creating passive income while working flexible hours.
ESSENTIAL DUTIES
● Prospect and close new merchant account sales consistently month after month.
● Practice the Heartland mantra of Entrepreneurs Respectfully Serving Entrepreneurs by listening and gauging
the customer’s needs to offer appropriate solutions and products to elevate the customer’s business.
● Provide after-sales service as needed to ensure a successful transition to Heartland products and services.
● Market additional HPS products and services when introduced under company guidelines.
● Travel to and from client sites and/or visit Financial Institution partners weekly and report interaction to
ensure appropriate level of service.
● Initiate contact with each customer a minimum of four times per year.
● Respond to all sales leads within the required response time and work to solidify and close the sale. Report
the results on a regular basis as defined.
● Overcome customer objections, issues or concerns as necessary to solidify the merchant relationship as a part
of the sale.
● Possess the ability to obtain a higher value from merchants based on the value-added benefits offered by the
product/service.
● Assess customers’ needs and identify the product/service that best meets the customer’s need.
● Gain a full understanding of all hardware, software, and reporting offered by Heartland, and effectively
communicate this information to prospects, clients and internal parties.
● Continually learn all aspects of all of the products and services offered by Heartland.
● Work with reporting manager to assist in developing bank, association, value-added reseller, accounting and
vertical market channels targeted by Heartland.
● Provide all required documentation to manager.
DESIRED SKILLS & EXPERIENCE
Integrity, Honesty, Advocacy, Tenacity, Passion - 5 Traits that all Successful Heartland Sales Pros possess.
THE FOLLOWING EXPERIENCE / HISTORY IS SUGGESTED
Hunter type sales mentality / Excellent Prospector
Experience dealing directly with small to mid-sized, local business owners and decision makers
Experience closing in a fast sales cycle: 5 - 10 sales per month
Experience in solution-based sales
Experience in a performance based compensation model
Additional Desired Skills & Experience
Integrity, Honesty, Advocacy, Tenacity, Passion - 5 Traits that all Successful Heartland Sales Pros possess.
The following experience / history is suggested
Hunter type sales mentality / Excellent Prospector
Experience dealing directly with small to mid-sized, local business owners and decision makers
Experience closing in a fast sales cycle: 5 - 10 sales per month
Experience in solution-based sales
Experience in a performance based compensation model
ADDITIONAL REQUIREMENTS FOR THE OUTSIDE SALES REPRESENTATIVE INCLUDE:
Previous Top Performer status in an outside sales position
Proven track record of pipeline development and closing sales
Ability to pass a background check
Valid driver’s license and auto insurance
Computer literacy
Performance based sales background including B2B services, short-cycle sales, outside sales, cold-calling, selling solutions and/or selling to restaurants, retail stores and hospitality businesses preferred
Membership in a business or merchant association or a networking group a plus
Bilingual skills a plus
COMPENSATION - PROFIT-SHARE/MONTHLY RESIDUALS/EARNED EQUITY/WEEKLY PAY/BENEFITS
This is a W2, full benefits position working primarily from a home office with a majority of time spent in the field. First year relationship managers can expect average earnings of $65,000 - $95,000+ in the form of profit share and earned equity. Typically Income incrases on an annual basis from 10% -25% YOY, Top performers are in the $200,000+ range. Compensation includes up front true profit share on every account, paid each Friday, monthly profit share on entire portfolio in the form of, residual income that pays starting the first month, and portfolio equity once vested. Once our Relationship/Territory Managers hit a designated sales production requirement they are what we call "vested" and now "own" the monthly residual. This means the sales manager is paid the monthly residuals as long as their clients are processing with Heartland, whether or not the sales manager is still employed with Heartland. In addition, they have the option to cash out some or all of their monthly residual for 30 times its value as a portfolio buyout (i.e. $2,000 in monthly residuals can be sold back to the company for a $60,000 equity buyout).
Selling Power magazine named us the #1 service company to sell for over three consecutive years thanks to our compensation, comprehensive 90-day ramp-up period, ongoing training with the Sales Technology Team, and guidance from a designated Sales Mentor and support from our local management team. We offer career advancement opportunities that lead to long-term success and growth within our company and tend to promote hard workers quickly. Best of all, you have the freedom to decide when and where you work!
ADDITIONAL BENEFITS INCLUDE:
Semi Annual Incentive Trips for top performers
Stock options
Medical, dental and vision insurance
401(k) retirement plan with company match/instant vesting
Voluntary life and AD&D insurance
Employee Referral Program
Healthcare savings account
Flexible spending, limited purpose spending and dependent care accounts
Tuition reimbursement
Voluntary accident, hospital and serious illness insurance
24/7 technical and customer support
Exclusive endorsements for card, payroll, and loyalty processing from over 250 local and national associations such as the NRA (National Restaurant Association), New Jersey Restaurant Association, Independent Pharmacy Alliance and American Hotel and Lodging Association.
COMPANY DESCRIPTION
Heartland Payment Systems, Inc. (NYSE: HPY), the sixth largest payments processor in the United States, delivers credit/debit/prepaid card processing, gift marketing and loyalty programs, payroll and related business solutions to more than 250,000 business locations nationwide.
A FORTUNE 1000 company, Heartland is the founding supporter of The Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices. The company is also a leader in the development of end-to-end encryption technology designed to protect cardholder data, rendering it useless to cybercriminals. For more information, please visit HeartlandPaymentSystems.com, MerchantBillOfRights.org.
Company Description
Heartland Payment Systems, Inc. Part of Global Payments(NYSE: GPN), the Fifth largest payments processor in the United States, delivers credit/debit/prepaid card processing, gift marketing and loyalty programs, payroll and related business solutions to more than 350,000 business locations nationwide. Part of a FORTUNE 500 company, Heartland is the founding supporter of The Merchant Bill of Rights, a public advocacy initiative that educates merchants about fair credit and debit card processing practices. The company is also a leader in the development of end-to-end encryption technology designed to protect cardholder data, rendering it useless to cybercriminals. For more information, please visit HeartlandPaymentSystems.com, MerchantBillOfRights.org.