Job Description

This position will provide support to the Customer Service Call Center function. This position serves as a liaison between the company and its customers regarding product availability, delivery, order entry, order status and problem resolution.

JOB RESPONSIBILITIES:

Responsibilities to include, but are not limited to:

• Input customer orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
• Research and source products for customers using a variety of tools.
• Follow up promptly on all customer requests for information, quotes, alternative parts and pickup/delivery dates.
• Proactively communicate with customers about any expected delays or issues with their order.
• Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, web-sites and internal resources
• Provide pre-order and post order support; order management from the point of entry to invoicing
• Work closely with vendors, credit and sales departments to provide high customer service.

QUALIFICATIONS

• High School Diploma or equivalent experience.
• Experience preferably in a call center environment.
• Must have strong customer service soft skills
• Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
• Must possess the ability to problem solve and multi-task

Company Description

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the US with more than 560 locations company wide. As one of Watsco’s four subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 90 locations in ten states including Florida, Georgia, North Carolina, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. As a member of our team you will enjoy competitive pay, paid time off, tuition assistance, medical, dental, vision and life insurance coverage, a 401(K) plan and more. Apply today, your future starts now!