Job Description

BONUS - $250.00

We are looking for highly motivated customer service personnel. Someone eager to make a positive impact when talking to people on the phone, along with strong negotiation and problem-solving skills. Someone who can be productive working independently as well as within a team environment. Must have an incredible work ethic and understands that the more you put in the more you get out of this opportunity. An individual who is a self-starter and is genuine, responsible, goal-oriented, and always trying to get better.

KEY RESPONSIBILITIES:

• Make 180+ manual, outbound calls per day
• Handle incoming calls, while maintaining an acceptable outbound call pace
• Maintain professionalism while resolving challenging situations.
• Handle multiple requests from consumers as well as clients while properly documenting the system and providing timely follow up when necessary.
• Strong math skills to enable setting up payment plans for consumers.
• Process payments of various types over the phone.
• Handle basic medical insurance and credit reporting questions
• Skip trace accounts with missing demographics to establish contact as well as location information
• Communicate issues timely to Collection Leaders
• Other duties, as assigned

REQUIRED EXPERIENCE & SKILLS

• Two years of full-time work experience.
• Customer service experience.
• Demonstrated a high level of responsibility.
• Genuine, responsible, and goal-oriented.
• Work in a high volume, fast-paced, transparent environment
• Excellent communication skills and an effective listener
• Strong organizational and time management skills
• Exceptional work ethic, with an ability to work independently, as well as part of a team
• Utilize online tools, such as social media and web resources, to gather information quickly

PREFERRED EXPERIENCE:

• 2 + years of customer service/and or collections experience
• Computer proficiency

BENEFITS:

• Flexible schedule (some evening hours and possible weekend hours may be required)
• 401K – Available after six months.
• Health, vision, dental, life insurance
• Personal Time Off after 90 days of employment.

RETENTION BONUS:

• Heiser Staffing is offering a $250.00 retention bonus to employees who complete the required hours for permanent placement.
• Ask your Recruiter for details.

TRAINING CLASS BEGINS MONDAY SEPTEMBER 13, 2021

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Company Description

Leveraging a sterling reputation and years of experience, Heiser Staffing was formed in late summer 2014 by local buckeye, Karla Heiser. With a focus on quality placements with all clients and treating each candidate with respect, Heiser Staffing is unique with the personal touch. Knowing that the mission is twofold; looking out for the hard working employees whom she represents, and the clients whose relationships she values, the company has positioned itself to establish and nurture long lasting connections. Heiser Staffing is based on a promise that integrity matters. Let us show you the Heiser difference! Send an email, or make the call, a member of the team will treat you like one of our own; a respected, valued member of the family. When it comes to the quality relationship, the rightly chosen candidate, and support of the Heiser Staffing team; it's a clear choice: Heiser Staffing and Hire Standards.