Responsibilities:

• 100% domestic travel required.

• Comfortable working from home and traveling to clients throughout the USA on a daily or weekly basis.

Duties, including, but not limited to, the following:

• Installation and Commissioning of new Heller CNC machining centers.

• Troubleshoot and mechanical/electrical repair of mechatronic systems found in Heller CNC machining centers.

• Provide professional technical support via phone or email to clients.

• Analyze complex mechanical and electrical machine and automation components for failure modes.

• Support the transportation of tooling and spare parts to sites.

• Discuss and diagnose issues onsite with customers

• Request spare parts through the Aftermarket Sales group

• Thoroughly document repairs on service reports

• Track and document expenses

Education and Experience:

• Minimum 2-year degree.

Combination business and technical degree preferred

• At least 5 years of hands-on experience with heavy metal removal product lines and processes.

Job Knowledge, Skills, and Abilities:

• Thorough understanding of electrical and mechanical systems commonly used on 3 and 5-axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls.

• Linear rails and carriages

• Ballscrew drives

• Servo motors

• External absolute measuring system

• Automatic tool magazine and tool changer

• Automatic pallet changer

• Manual and Automatic workpiece loading

• Spindle machining units

• Servo amplifiers and closed-loop systems

• 480VAC and 24VDC electrical systems

• Pneumatic Systems

• Hydraulic Systems

• Lubrication Systems

• Coolant Systems (flood and mist)

• Conduct root cause analysis and create thorough and detailed service reports and records.

• Ownership in meeting client goals.

• Must have excellent planning and time management skills

• Read and interpret blueprints.

• Complete set of own tools appropriate to complete any required repairs. Heller-specific special tools will be provided.

• Communicate effectively with customer maintenance techs, customer plant engineers, and management.

• Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)

Training Requirements:

• General Safety

• ISO 9001 Quality System Awareness

• ISO 14001 Environmental Awareness

• Lockout/Tagout

• Heller Network

• New Field Service Technicians will job-shadow long-tenured colleagues as part of their initial training.

• Assembly and Commissioning of machines within the USA or abroad.

• Training in Germany by Heller Academy trainers.

• Field Service Technicians are supported by staff that consists of former Field Service Technicians and a team that regularly interacts with customers.

Physical Demands:

• Regularly required to sit, stand, walk, bend and move about the facility.

Personal Protective Equipment:

• Safety glasses may be required while performing specific tasks.

• Hearing protection may be required while performing specific tasks.

• Steel-toe safety shoes may be required while performing specific tasks

Work Environment:

• Work in both office and plant environments.

Will be required to perform other duties as requested, directed, or assigned.

You should be proficient in:

• Machine Setups for Production Runs
• Blueprint Reading
• PLC Troubleshooting Skills
• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Pneumatics Experience
• Hydraulics Experience
• Troubleshooting Industrial Automation Equipment
• PLC Programming Experience
• PLC Wiring Experience
• Pipefitting Skills
• Mechanical Assembly Skills
• Machine Safety Inspections
• Troubleshooting CNC Machines
• Meets Physical Requirements
• Shop Math Skills
• Experience in a Manufacturing Environment
• Root Cause Analysis
• Basic Computer Skills

Machines & technologies you'll use:

• CNC Mill (3-4 axis VMC)
• Servo Motors
• CNC Mill (5+ axis VMC)
• Universal Machining Center (5 axis UMC)
• Universal Machining Center (3-4 axis)
• Programmable Logic Controller (PLC) (Fanuc, Siemens)

Salary info:

$30 - $45 / hr