Help Desk II technician is responsible for responding to technical queries via ticketing system, phone or chat supporting Windows 11, Windows applications, technical issues and providing support to customers using computer systems, hardware, and software.
The State of Wisconsin DOA is looking for one (1) Help Desk Support II resource.
Top Skills & Years of Experience: Windows11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.
Nice to Have: Cherwell Ticketing, Scripting, and automation, Microsoft Teams, Intune, Microsoft End Point Configuration Manager
Onsite or remote: Must be a CURRENT WI resident. NO RELOCATION ALLOWED. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks. Candidates must be willing to work one week on site and one week remote, rotating.
Project Details: Help desk capabilities with 2-5 years of experience in HelpDesk environment. Candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.
Full Job Description Attached
Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Ensure that candidates are willing to work on-site bi-weekly.
Top Skill and Years' Experience: Diagnosing and resolving Windows 11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years' experience.
Researching questions, advising users and following standard help desk procedures.
Nice to Have: Software Ticketing system (Service Now/Cherwell), Scripting, and automation, Microsoft Teams, InTune.
Local candidates or willing to relocate at candidate's expense. WI residents preferred. MUST BE A WI RESIDENT. Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks, background and fingerprinting required by Dept of Justice.
Full Job Description Attached with additional details here: Help desk capabilities with 2-5 years of experience in Help Desk environment
The candidate relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the Help Desk concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected. Excellent customer service skills required.
Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must be able to lift computers and other related equipment up to 40 lbs. Ensure that candidates are willing to work on-site bi-weekly.