Job Title: Help Desk Analyst 3 – (OH-FCCS: 773261)

Location: 373 S High St, Columbus, OH 43215 Work Arrangement: 100% Onsite Duration: 3-Month Contract (Possible Extension) Citizenship: U.S. Citizen or Green Card Holder only

Position Overview:

Franklin County Department of Job and Family Services (FCDC) is seeking a skilled and service-oriented Help Desk Analyst to support technical operations across its enterprise. This is an on-site role with a short-term contract, ideal for candidates who can hit the ground running and provide immediate value in an IT support environment.

Key Responsibilities:

Assign user access rights for applications and network resources (folders, printers, databases, cloud services)

Handle password resets for Active Directory, email, remote access, and internal apps

Support and resolve user account issues, including account cleanup and privilege management

Configure and deliver new endpoint devices; support endpoint deployment

Coordinate e-recycling and asset disposal processes

Provide excellent customer service via in-person, phone, and messaging platforms

Maintain and support desktop systems and peripheral devices

Create documentation, reports, and procedures for IT operations

Collaborate with internal IT and business teams for issue resolution and improvements

Required Skills & Experience:

4+ years in a Help Desk / Service Desk / Desktop Support role

Strong experience with Active Directory, including password resets and user account management

Experience with Outlook and new device configuration

Familiarity with endpoint deployment and ITSM practices

Ability to document and communicate technical information clearly

Capable of presenting solutions and responding to inquiries from stakeholders

Interview Process:

In-person interviews (technical + behavioral) are mandatory

May include hands-on technical assessments

Candidates must provide relevant professional references