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Help Desk Analyst Level 1 Entry Level

SystemsNet

Help Desk Analyst Level 1 Entry Level

Willow Grove, PA
Full Time
Paid
  • Responsibilities

    Benefits:

    Paid Holidays

    Retirement Plan Matching

    Competitive salary

    Dental insurance

    Free food & snacks

    Health insurance

    Opportunity for advancement

    Paid time off

    Training & development

    Why Join SystemsNet?

    Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment.

    We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments.

    Requirements:

    πŸ’» Entry-level experience with a passion for IT and Technology

    πŸ—£οΈ Excellent communication skills - both written and verbal English

    πŸš€ A strong desire to learn new skills, systems, and technologies

    🧠 Robust problem-solving abilities with an analytical mindset

    πŸ”„ Ability to adapt quickly to changing tasks and business needs

    πŸ–₯️ Familiarity with Windows-based network environments and protocols

    πŸ› οΈ Solid understanding of PC hardware, software, and desktop systems

    🧩 Experience with break/fix tasks, installations, and software upgrades

    🌐 Knowledge of Active Directory, Exchange, Office 365, and iOS is a plus (not required)

    🀝 Comfortable in a role that involves frequent client interaction and outstanding service

    **This is not a remote position and you will be required to commute to Willow Grove each day.