What you'll be doing:

• Provides technical assistance, support, and advice to end users for hardware, software, and systems.
• Provides hands-on technical assistance to business and technical users.
• Investigates and resolves computer software and hardware problems of users.
• Serves as a contact for level 1 support.
• Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
• Determines whether problem is caused by hardware, software, or system.
• Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
• Talks with technical and non-technical co-workers to research problem and find solution.
• Works with clients/end users with problem to solve provlem, using diagnostic software or by listening to and following instructions.
• Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
• Follows quality standards and displays strong customer service skills.
  

What you'll have:

• 1 to 3 years of experience in a similar role
• Experience with Windows OS
• Strong written and verbal communication skills
• Experienced with a variety of call-tracking software and systems
• Ability to work in a team environment.

*100% on-site, contract position, M-F, 8am-5pm*