Benefits:

Dental insurance

Health insurance

Signing bonus

Responsibilities:

Provide timely and effective technical support to clients via phone, email, and chat.

Troubleshoot hardware and software issues to ensure minimal downtime.

Document and track all support requests in our ticketing system.

Collaborate with IT team members to resolve complex technical issues.

Maintain a positive and professional demeanor while communicating with clients.

Contribute to the development of help documentation and FAQs.

Stay updated on the latest technology trends and tools relevant to the role.

Requirements:

High school diploma or equivalent; associate degree in IT or related field preferred.

1-2 years of experience in a help desk or technical support role.

Strong knowledge of Windows and Mac operating systems.

Ability to work independently and manage multiple tasks simultaneously.

Customer-focused attitude with a commitment to quality service.

Familiarity with ticketing systems and remote support tools.

Flexible work from home options available.