Job Description

Job Description

Graffen is an IT Consulting / Managed IT provider in Conshohocken, PA. We're looking for Tier 2 level Help Desk candidates to help support our clients. Our culture drives close and personal support and we're looking for additional Help Desk teammates to support our Philadelphia based clients.

Technical:

• Follow detailed processes to deliver consistent results
• Provide support of Microsoft’s core business applications and other line-of-business applications
• Provide support of computer hardware, including workstations, servers, printers, and telephony devices
• Provide support of network hardware, including WAN and LAN connectivity, switches, routers, firewalls and wireless access points
• Provide support of network security solutions
• Provide support and management of VoIP systems
• Provide support of Active Directory users and structures: OUs, sites, GPOs, trust relationships, etc.
• Provide support of backup and disaster recovery solutions
• Provide basic support of VPNs and MFA,
• Monitor system alerts and notifications through RMM tool, and respond accordingly through service tickets
• Provide after-hours support per scheduled on call rotation
• Become the subject matter expert in assigned technology

Qualifications:

• Strong verbal and written communications skills
• Strong technical diagnostic skills
• Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
• Technical awareness: ability to match resources to technical issues appropriately.
• Understanding of technical support tools and techniques used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details.

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