Top Skills & Years of Experience :

-1-3 years experiences in the following skills

• Assists all users (internal and external) with software/hardware/network requests and issues related to County provided systems. Identifies root cause of problem and fixes it. Accurately maintains required documentation (steps taken, time logged, etc.) in work order system for each issue. • Resolves issues/requests in an efficient and timely manner. Follows up with users as needed to verify issue is resolved. Escalates issues to other IT staff when appropriate. • Monitors, prioritizes, and responds to requests from multiple sources including phone, voicemail, email, and walk-ups.

Other Required Skills :

• Strong ability to take ownership of assigned tasks and responsibilities. • Excellent organizational and time management skills. Ability to manage schedule. • Maintains high level of knowledge of all County systems and their related interfaces.

Flexible work from home options available.