Top Required Skills & Years of Experience:

• Service Desk & IT/Desktop Support (2-5+ years of relevant experience)
• Troubleshoot hardware issues, OS and software issues (2-5+ years of relevant experience)
• Strong communication and customer service skills

Other required Skills:

• Familiarity with ITSM/ticketing systems e.g. Cherwell
• Experience writing technical and user documentation
• Image and deploy PCs (2-5 years' experience)