Overview

The Help Desk Specialist is responsible for assisting the IT Systems Engineer in researching and correcting employee issues with computers, devices, and software.

Job Responsibilities

• Assists employees with problems with their workstation, printers, mobile devices, and network issues.
• Prepare computers and devices for employees.
• Clear data off previously used devices.
• Work with 3rd party vendors for repairs and replacements.
• Assist in data retrieval and cleaning devices of malicious software.
• Install applications and train employees to use the applications.
• Train employees in information security.
• On call as need to support business needs after hours.
• Other duties as assigned.

Job Requirements

• Associates degree preferred or equivalent combination of education and work experience;
• Minimum of 3 years of experience in Information technology, programming, or related field
• Must be proficient in Microsoft Office products;
• Strong organizational, verbal and written communication skills.