Summary

The Help Desk Specialist functions with a high degree of autonomy under the direction of the Manager-CIS, and is responsible for providing professional level CIS end user and general CIS support for Toyoda Gosei (TG) North America Corporation (TGNA) and TGNA Manufacturing Companies (NAMCs).

Primary Duties and Responsibilities

• Tier 2 support for printer, tablet, scan gun/RFID equipment, PC/software troubleshooting, and password resets
• Imaging PC’s/Laptops and Laptop/Desktop hardware support
• General knowledge of Microsoft Active Directory related to user management such as password resets, account management, etc.
• Imaging PC’s/Laptops
• Basic knowledge of Local Area Networks
• Knowledge of Printer/Fax troubleshooting, support, general maintenance
• Laptop/Desktop hardware support
• Microsoft Office Suite knowledge and troubleshooting know-how (Word, Excel, PowerPoint etc.)
• Email client configuration & setup (Outlook, phone email setup, etc.)
• Knowledge of helpdesk/ ticketing system
• Knowledge of working with Projectors and conference room systems
• Basic Knowledge of IP Telephone systems
• Knowledge of Setup/troubleshoot mobile phones and tablets
• Knowledge of Antivirus/Anti Malware software
• Excellent communication skills as candidate will be directly interacting with users.
• Technical troubleshooting skills.
• Apply diagnostic utilities to aid in troubleshooting
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform hands-on fixes at the helpdesk level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Qualifications and Competencies

• Proficiency using Microsoft Office Suites and related products
• Understanding of Office 365 and other email solution’s
• Familiarity with Server 2010 and higher is required
• Ability to consistently meet deadlines is required
• Effective verbal, non-verbal, negotiation and written communication skills are required
• Sustaining a high degree of professionalism in interacting with internal and external customers is required
• Effective attention to detail, problem solving, analytical and organizational skills is required
• Exposure to the development of short and long-term global purchasing strategy is preferred
• Minimum of three years in a help desk position is preferred
• Knowledge of Citrix applications, AS400, JDEdwards is preferred
• Experience supporting a manufacturing environment is preferred

ITIL or CompTIA A+ or Network+ certification ( Preferred )