Job Description

Job Description

Help Desk/IT Supervisor
Level I Salary: $70,000 – $80,000/year + bonus

My client is a leading technology solutions provider located in Monterey, California with a strong reputation of quality MSP services. They are always on the lookout for passionate people who like to be on the leading edge of technology changes. If you enjoy a fast-paced, fun, always changing work environment focused on technology, this might be the right position for you.

They are looking for a Help Desk Supervisor to their MSP team. You will report to the CEO and act as his right-hand person when technical issues come up beyond the general help desk issues. You will also enforce metrics goals for the help desk team. This is both a supervisory and hands-on roll as you will also be a point of escalation for client issues.

They are looking for a hands-on IT Manager who can be both strategic and roll up their sleeves to get the job done. This is a collaborative role reporting to the CFO. You will be challenged with driving the implementation and management of technology solutions that support the company’s business objectives.

What you bring to the organization

• Bachelor’s degree in computer science, Information Technology or related field
• 3+ years’ experience in a supervisory/lead role
• Experience in an MSP is a plus
• Passion for technology and staying current with industry trends
• Collaborative attitude
• Ability to manage with an openness to jump in to get things done
• Current high-level IT/help desk support experience: networking, systems, hardware

What my client can offer you:

• Opportunity to grow your career
• Health insurance
• 401k
• PTO

If this sounds like the right environment and position for you, send your resume for immediate review to me at Vivi@ViviFenwickConsulting.com.