Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Help Desk Support – POS Systems

Location: Alliance, OH Job Type: Full-Time

We are looking for a Help Desk Support Technician to assist customers with technical issues related to our Point of Sale (POS) computer systems. This role involves troubleshooting hardware, software, and networking issues while providing excellent customer service.

Responsibilities

Provide phone and remote support for POS systems

Troubleshoot computers, printers, scanners, and cash drawers

Resolve software, Windows, and basic network issues

Document support tickets and solutions

Escalate complex issues when needed

Requirements

1+ year of IT help desk or technical support experience preferred

Basic knowledge of Windows, networking, and computer hardware

Strong problem-solving and customer service skills

Experience with POS systems or retail technology is a plus

Preferred Skills

Experience with retail or restaurant POS systems

Knowledge of payment processing or credit card terminal

Ability to work in a fast-paced support environment

Qualifications

1–3 years of technical support or help desk experience preferred

Familiarity with POS systems, retail technology, or payment systems is a plus

Basic knowledge of:

Windows operating systems

Networking concepts (IP, routers, Wi-Fi)

Computer hardware and peripherals

Strong customer service and communication skills

Ability to troubleshoot problems logically and efficiently

Experience with remote support tools and ticketing systems preferred

Benefits

Competitive wages

Health, dental, and vision insurance, Simple IRA

Paid time off and holidays

Ongoing training and career development

Opportunity to grow within a technology-driven company