Help Desk Technician (Contract)

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Professional Search Group, Inc.

Help Desk Technician (Contract)

Columbia City, IN
Full Time
Paid
  • Responsibilities

    Job Title: Help Desk / PC Technician (Contract)
    Location: Columbia City, IN (On-site)
    Position Type: Contract
    Shift: 1st Shift

    Position Overview

    We are seeking a proactive, hands-on Help Desk / PC Technician for a contract engagement with a premier manufacturing organization in Columbia City, IN. In this role, you will provide critical Tier 1 technical support, ensuring both administrative staff and production floor operations run smoothly.

    This position is ideal for a detail-oriented technician who enjoys a mix of classic software troubleshooting and physical, hands-on hardware deployment in a fast-paced environment.

    Key Responsibilities

    • Hardware Deployment & Refresh: Image, configure, test, and deploy desktop PCs, laptops, tablets, and peripherals for new hires and hardware lifecycle upgrades.
    • Plant Floor Support: Provide rapid-response technical troubleshooting for production line hardware, including ruggedized terminals, barcode scanners, and industrial label/thermal printers.
    • User Provisioning: Handle day-to-day ticket queues for password resets, account lockouts, software installations, and active user onboarding/offboarding.
    • Software & OS Triage: Support and troubleshoot Windows 10/11 operating systems, Microsoft Office apps (Outlook, Teams, Excel), and ensure local connectivity to core enterprise software (ERP/CAD licensing).
    • Basic Network Support: Assist with physical patch cabling, mapping network drives, identifying IP address conflicts, and troubleshooting local Wi-Fi or workstation connectivity issues.
    • Documentation: Maintain accurate records of IT inventory, hardware deployments, and detailed notes within the internal ticketing system.

    Qualifications & Skills

    • Experience: 1–3 years of experience in a Help Desk, Desktop Support, or PC Technician role (experience in a manufacturing, warehouse, or logistics environment is a major plus).
    • Technical Knowledge: Proven experience with Windows OS imaging/deployment tools, Active Directory (users and groups), and Microsoft Office administration.
    • Hardware Familiarity: Comfortable troubleshooting PC components, multi-monitor setups, and specialized peripherals (e.g., Zebra or Honeywell scanners/printers).
    • Soft Skills: Strong communication skills with the ability to explain technical solutions to non-technical users, from corporate executives to plant floor operators.
    • Physical Requirements: Ability to walk the manufacturing floor, lift up to 40 lbs of IT equipment, and crawl under desks for physical cabling and workstation setups when required.

    Preferred Certifications (Not Required)

    • CompTIA A+, Network+, or Security+
    • Microsoft Certified: Endpoint Administrator Associate