Job Summary

We are seeking a skilled and customer-focused Help Desk Technician to provide technical support and assistance to end-users. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution, and maintaining high levels of customer satisfaction.

Key Responsibilities

· Respond to user inquiries via phone, email, or ticketing system in a timely manner.

· Diagnose and resolve hardware, software, and network connectivity issues.

· Provide remote and on-site support for desktops, laptops, mobile devices, and peripherals.

· Document all support interactions and resolutions in the ticketing system.

· Collaborate with IT teams to identify recurring issues and recommend process improvements.

· Maintain knowledge of company systems, applications, and security protocols.

Required Skills & Qualifications

· High school diploma or equivalent; Associate degree in IT or related field preferred.

· 1–2 years of experience in help desk or IT support roles.

· Strong troubleshooting skills and knowledge of Windows, macOS, and Microsoft Office 365.

· Familiarity with networking concepts, VPN technologies, and remote connectivity tools.

· Excellent communication and interpersonal skills.

· Ability to multitask and prioritize in a fast-paced environment.

Preferred Certifications

· Microsoft Technology Associate (MTA) or similar certifications.

· CompTIA A+ or Network+ is a plus.