Job Description

Client Services Coordinator - Bilingual (English-Spanish) We offer actual work/life balance AND mission-based work! Help Hope Live (www.helphopelive.org) is a national nonprofit with four decades of medical fundraising experience, providing a trusted, tax-deductible way to support a loved one or neighbor in need. We believe in working to create a world where our services are no longer needed, but until that world exists, we'll continue to ensure that a health crisis doesn't become a financial crisis. We are looking for a Client Services Coordinator to join our client services team to provide friendly, courteous, and confidential support to our English and Spanish speaking clients, their fundraising volunteers, and referring health care professionals via telephone, email and online. About Us: Since 1983, Help Hope Live campaigns have raised over $172 million for more than 20,000 families, enabling them to pay for critical care and equipment not covered by health insurance. With the help of caring communities across the country, we are saving and improving lives one donation at a time. We offer competitive salary and benefits, flex time, work/life balance, collaborative culture, autonomy in decision making and the reward of knowing your work makes a tangible difference in the lives of those we serve. Help Hope Live currently maintains a hybrid work environment with this position able to work fully remote. About You: * Education /Training/Experience: College graduate or equivalent combination of education and experience in social work, fundraising, or health care. * Proactive, independent worker with strong ability to collaborate with a team. * Personable, compassionate, and creative with strong verbal and written skills. * Familiar with various fundraising approaches. * Proficient in Microsoft Word, Outlook, Publisher, Canva and Excel. * Experienced with social media. * Spoken and written fluency in both English and Spanish. Duties and Responsibilities * Initial Client Contact: Assess appropriateness of client candidates. Review client/caller needs and their potential network for community-based fundraising. Provide an overview of Help Hope Live services. Establish compassionate rapport with client/caller to encourage fundraising with Help Hope Live. * Ongoing Client Communication: Help customize a campaign page at www.helphopelive.org. Provide fundraising guidance, resources and support via telephone, email, and online to clients and their fundraising volunteers. Perform routine and specialized tasks to help clients develop, launch, promote and sustain community-based fundraising campaigns. * General: Keep current with best fundraising practices and developments in the areas of transplantation, spinal cord and traumatic brain injury, and other areas impacting our client constituencies. Keep accurate records of campaign activities and other relevant information in custom-built client database. Coordinate with other staff to maximize fundraising success for client campaigns. Occasionally travel to represent the organization at professional health care conferences and medical facilities. * Other : Accurately translate and/or interpret from Spanish to English and English to Spanish on an as-needed basis. Perform other related duties as assigned. The Location : Help Hope Live is located in beautiful Radnor, PA in a corporate center with onsite parking, gym, and café. We are also convenient to multiple forms of public transportation. The Usual Disclaimers : * Must have access to reliable access to transportation sufficient to assure prompt and consistent presence at work. * Ability to telecommute, as needed, at a private remote work location with reliable internet access. * Must successfully complete a post-offer, pre-employment background check prior to starting work. * Must provide a minimum of two professional references. Physical Requirements: * The position is considered sedentary and normally performed in a typical interior office environment. * Must be able to remain seated or standing for extended periods of time. * The employee is regularly required to talk and hear; to operate a telephone, computer keyboard and other standard office equipment. * The employee may periodically lift and/or move 10 pounds. There is limited exposure to physical risk. * Must be able to access office areas and perform the essential functions and special requirements listed in the job description with or without accommodation. This job description is intended to describe the essential job functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add or change the duties at any time. Help Hope Live provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colo

Company Description

Help Hope Live (www.helphopelive.org) is a national nonprofit with four decades of medical fundraising experience, providing a trusted, tax-deductible way to support a loved one or a neighbor in need. We believe in working to create a world where our services are no longer needed, but until that world exists, we’ll continue to ensure that a health crisis doesn’t become a financial crisis.\r\n\r\nSince 1983, Help Hope Live campaigns have raised over $172 million for more than 20,000 families, enabling them to pay for critical care and equipment not covered by health insurance. With the help of caring communities across the country, we are saving and improving lives one donation at a time. \r\n\r\nWe offer competitive salary and benefits, flex time, work/life balance, hybrid work environment, collaborative culture, autonomy in decision making and the reward of knowing your work makes a tangible difference in the lives of those we serve.