Benefits:

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

TechPossible is seeking an experienced, hands-on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low-voltage wiring, server support, and security camera systems.

Essential Job Responsibilities: (Including but not limited to)

Provide desktop and end-user support for Windows and macOS environments

Perform network diagnostics and resolve connectivity issues

Document configurations, changes, workflows, and processes

Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)

Deploy, troubleshoot, and support Windows and Linux servers

Handle low-voltage wiring, including network cabling and terminations

Install and configure IP-based camera systems and NVRs

Assist with project deployments and onsite service calls

Required Qualifications:

5+ years of hands-on experience in a similar IT role

Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals)

Solid understanding of networking (VLANs, routing, switching, VPNs)

Experience with server hardware, Active Directory, and virtualization (VMware/Hyper-V)

Proficiency in network cabling and terminations (Cat5e/6/6A)

Experience with IP security camera systems

Ability to lift equipment and work in attic/closet environments as needed

Strong problem-solving skills and attention to detail

Valid driver’s license and reliable transportation

Preferred Skills: (Not Required)

Firewall configuration experience (Fortinet, SonicWall, Cisco, etc.)

Familiarity with backup systems, cloud services, and RMM tools

Certifications such as CompTIA Network+, Security+, or similar

Previous MSP experience

Benefits:

Health Insurance – TechPossible will pay 50% of the employee’s premium

401k Contribution – TechPossible will match employee contribution up to 3%

Optional benefits: Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance.

Paid Time Off

Paid Holidays

Access to Employee Assistance Program

Company provided health club membership

Travel reimbursement

Opportunities for professional development and certification support

Supportive, team-oriented work environment