Benefits:

401(k)

Bonus based on performance

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

CNR Technologies is seeking an enthusiastic Entry-Level IT Support Engineer (Tier 1) to join our growing team. This role is perfect for someone starting their IT career who wants hands-on experience, ongoing training, and exposure to real-world systems and environments.

As a Tier 1 Engineer, you’ll provide first-line technical support, assist clients with common IT issues, and work closely with senior engineers to learn, grow, and advance your skills. This is a highly supportive, team-oriented environment with continual opportunities for development.

Key Responsibilities

Troubleshoot and resolve common client issues including:

Email, Outlook, and Microsoft Office problems

Printer and imaging issues

User accounts, password resets, and workstation setup

Basic server and network-related tasks (with guidance)

Provide support through:

Remote assistance

Phone support

Onsite client visits as needed

Travel to client locations primarily in Woodstock and surrounding areas (occasional travel outside the region)

Document work thoroughly in tickets and follow established processes

Escalate advanced issues to Tier 2/Tier 3 engineers when needed

Skills & Requirements

CompTIA A+ (preferred but not required if actively pursuing)

Basic experience supporting Windows systems (Outlook, printers, Office apps, etc.)

Strong communication skills when explaining technical issues to clients

Willingness to learn, take direction, and grow into a more advanced role

Customer service experience or any client-facing role strongly preferred

Reliable transportation for onsite visits

Ability to work additional hours when needed

Strong attention to detail and a positive, solutions-focused attitude

Familiarity with Microsoft Office and ticketing/CRM systems is a plus

Why Join CNR Technologies?

We pride ourselves on being a company where people love to build their careers. At CNR, you’re not just another help desk tech—you’re part of a team that invests in your growth and celebrates your success.

We offer:

Competitive salary based on experience

Remote flexibility with onsite visits only as needed

Performance-based raises and bonuses

Generous and flexible paid time off

Company medical reimbursement benefit

Company-funded IT training and certification programs

Exposure to the latest technologies and real-world environments

A supportive team that wants to see you advance

Compensation

Salary will be competitive and commensurate with experience. Please include your preferred salary range when applying.

Equal Opportunity Employer

CNR Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Flexible work from home options available.