Job Description
Position Overview
We are seeking a reliable, resourceful, and service-oriented Helpdesk, Network & Office Services Support Specialist to join our Milwaukee team. This role ensures seamless day-to-day IT operations and maintains a smooth, professional office environment.
You will provide hands-on technology support to approximately 75 Milwaukee-based colleagues who work in-office five days a week, as well as remote support for ~75 colleagues nationwide and ~25 team members in our New York City office. You will also collaborate with the HR & Office Manager on facilities, supplies, and office coordination, stepping in as their backup when needed.
Key Responsibilities
IT Support & Network Operations
Serve as the primary point of contact for in-person IT support in the Milwaukee office.
Provide responsive remote technical assistance for employees in the New York office and remote locations across the U.S.
Provision, configure, and maintain laptops and endpoint devices for onboarding and ongoing use.
Manage user accounts across platforms, including Google Workspace, Zoom, and others—handling setup, permissions, and terminations.
Monitor, troubleshoot, and maintain local Wi-Fi and network infrastructure; escalate and coordinate with vendors as needed.
Support conference room A/V systems and video conferencing tools.
Implement and maintain endpoint security measures and system updates; track IT assets and inventory.
Document troubleshooting procedures and contribute to the internal knowledge base.
Support technology upgrades and assist with IT projects in collaboration with the broader IT team.
Office Services & Facilities Support
Partner with the HR & Office Manager to maintain a clean, functional, and welcoming office environment.
Assist with day-to-day office operations such as vendor coordination, supply management, and workspace setup.
Support onboarding and offboarding logistics, including desk preparation, welcome kits, and access credentials.
Act as a partner for facilities-related issues and general office needs.
Serve as the point person for office services in the absence of the HR & Office Manager.
Qualifications
Required
2–4 years of IT support experience in both in-person and remote environments.
Proficiency with Google Workspace administration and desktop support for macOS and Windows.
Basic knowledge of network configuration and Wi-Fi troubleshooting.
Excellent organizational skills and a service-oriented approach.
Ability to work independently, prioritize tasks, and pivot between technical and administrative duties.
Strong interpersonal communication and problem-solving skills.
Preferred
Experience with identity and access management platforms (e.g., Okta, JumpCloud).
Familiarity with MDM and endpoint security tools.
Compliance monitoring software like Vanta
Previous exposure to facilities or office management responsibilities.
Comfort with collaboration tools such as Zoom, Salesforce, and Google Meet.
Troubleshooting Nest cameras and Sonos speakers as well as wall-mounted screens.
Additional Information
Work Environment
This is a fully on-site role based in the historic Third Ward of Milwaukee, Monday through Friday. Occasional after-hours support may be required for urgent IT needs or scheduled maintenance. The position offers a high level of visibility and engagement with teams across departments and locations. Quarterly travel to the New York office is expected, with occasional additional travel as needed.
Benefits:
Team lunch on Wednesdays, as well as occasional outings that are intended to build connections
Strong health, dental, and vision options as well as a significant 401(k) match
Unlimited PTO after two years of service
All your information will be kept confidential according to EEO guidelines.