Qualifications
- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment - Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities
- Provide IP address support- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support - Contact service as required (Client and 3rd party)- Utilize Client web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Client designated systems
- Remote Service call onsite support, Driving (if required for duties)
- Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required
- Escalate printer network issues to the appropriate resource- Physical as well as remote device management and control- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches.
- On-site contact for remote solve resolutions requiring technical expertise- Non-Client device management as required
- Perform remote device monitoring and remote solve (Client Device Management)- Identify and promote Client Office Solutions
- Pro-actively manage consumables and supplies using the DOS calculator- Maintain on-site operator replaceable parts inventory
- Collect equipment meter information and submit for billing purposes - Perform Data Entry for activity and asset tracking
- Manage and maintain on-site parts inventory using PM4
Additional Information
Candidates must be able to lift 50 pounds and stand for extended periods of time.
Driving- Yes, using personal vehicle (Less than 25%)