We've partnered with an established property management company seeking a customer-focused Helpdesk/Systems Analyst to serve as the technical lifeline for their teams nationwide. In this essential support role, you'll be the go-to expert who keeps their operations running smoothly by resolving system issues, training users, and ensuring data accuracy across their ERP platform.

What You'll Do

• Manage helpdesk tickets and provide technical support to property and corporate teams across multiple locations
• Train new and existing staff on Yardi ERP, Microsoft Office, and third-party software applications
• Process accounts payable transactions, invoices, and internal billing with accuracy and attention to detail
• Collaborate with Accounts Payable and Revenue Control teams to maintain data integrity and reporting standards
• Complete monthly property reviews and GPR journal entries
• Create and maintain process documentation to support operational efficiency

What We're Looking For

• Yardi Voyager experience with knowledge of add-on modules (CRMIQ, PayScan, VendorCafé, SiteManager preferred)
• Strong technical support background with helpdesk or user support experience
• Microsoft Office proficiency and familiarity with Adobe tools
• Basic accounting knowledge and experience with financial data processing
• Excellent communication skills with ability to train and guide users at all technical levels
• Customer service mindset with professional demeanor and problem-solving approach
• Bachelor's degree in Communications, MIS, Accounting, Marketing, or related field
• Willingness to travel for training and property support

$80,000 - $90,000 Depending on experience + Comprehensive Benefits Package + Hybrid Schedule