Benefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
Fun Working Environment
Interact with Pets
Job SummaryWe are looking for a friendly and organized Veterinary Client Care Coordinator (C3) to join our animal care team in a beautiful, new, progressive hospital in DUMBO, Brooklyn. We believe in providing a work environment that you will look forward to being in, treating staff like family, and providing a salary that you can live on. We are seeking an outgoing and organized individual to be the Client Care Coordinator at our busy clinic. As the Client Care Coordinator, you will be the first point of contact for our customers. Client Care Coordinators will assume the responsibility for acquiring the medical and legal information necessary for the performance of their duties. Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow- through, and excellent communication and teamwork skills. Multitasking is essential and punctuality is expected. You will greet pet owners and check in pets, schedule appointments, process payments, and generally ensure that a clinic is a welcoming place.
Responsibilities
Greet owners as they arrive
Answer and triage phone calls from clients
Understand vaccinations, basic lab tests, common diseases, and pet behavior
Check-in animal patients for their appointments
Collect and confirm pet and owner information
Maintain proper documentation in the electronic medical record- including ALL conversations with clients (whether on the phone or in person)
Schedule, confirm, and cancel appointments
Process payments
Other administrative duties, as assigned
Relay appropriate information to/from clients to doctors and/or management
Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, exam rooms sanitized between appointments, bathroom cleaning at least once daily, and cages if needed
Qualifications
Excellent customer service skills
Experience in veterinary field (At least 2 years)
Effective communication with clients and coworkers
Comfortable working with a variety of animals
Proficient in Microsoft Office, scheduling software, and other technology