Service Coordinator
Lake Charles, LA
Starting in 1967 as a small family business, the company has grown alongside Southwest Louisiana's needs. Starting as an agriculture equipment dealer, we have grown into Kubota Tractors, Tracker Boats, Polaris Powersports, Hunt Brothers Pizza, Convenience Stores, Quick Service Restaurants, and Climate Controlled Self-Storage. Always having our motto, "Work or Play – We know families!"
Henderson Family Enterprises offers a professional, friendly, and inclusive culture based on our Core Values – Servant, Passion, Integrity, Responsibility, Innovation, and Teamwork. In addition to a competitive salary, Henderson provides attractive career opportunities, including professional development, vacation/leave options, and a family-friendly working atmosphere!
Our team members are driven, self-motivated, organized, problem solvers who multitask with ease and are results driven. They work effectively across the organization, communicating easily with staff in the full spectrum of technical roles and organizational levels.
Responsibilities:
Manage the full cycle of customer's experience with service performed by Service Department to include:
Provide an itemized list of charges to customers upon service completion
Communicate to customers estimated repair time and cost before starting work
Oversee progress of repairs in the Service Department and communicate all changes to customer’s
Manage the administrative functions of the Service Department
Maintain strong working relationships with Sales and Parts Teams
Promote the sales of the Service Department through:
Identifying opportunities with current job orders and make recommendations to customers
Reviewing service recommendations made to customers that have not been scheduled
Promoting all incentive programs
Provide Super Service through best professionalism
Requirements:
Two years of experience as a Service Coordinator or similar role
Working knowledge of service warranty processes
Advanced organizational, communication, problem-solving and interpretative skills
Intermediate technology aptitude to include
Fluid use of MS Word, Excel, and Outlook
Experience using IDS or similar service management software
Use of third-party vendor sites for information and ordering
A natural “Doer” attitude towards customer service and action items
We Offer:
Competitive compensation.
Paid vacation, holidays, and personal days.
Professional and compensation growth.
Robust benefits package including group health, HSA, dental, group life insurance coverage, short-term and long-term disability coverage
401(K) with company match.
Tuition assistance
Why Join Team Henderson? We have been a family-owned and operated business for over 50 years
delivering Superior Service and Products!
We are a leading employer in Louisiana and a TOP EMPLOYER in Lake Charles, LA. Our family believes that to be the best, we only hire the best!
Visit our websites www.hendersonimplement.com and www.hendersonwholesale.co for more information about our companies and apply now!
"Come work with us and retire with us!