JOB TITLE: Digital Zone, Work-Study

DEPARTMENT: Excel! Knowledge Zone

PAY RATE: $12.25

NUMBER OF OPENINGS: 10

DUTIES AND RESPONSIBILITIES

To provide education technology support by facilitating multimodal writing, video production and sound in students’ creation of Digital Storytelling.  To provide appropriate customer service, services offered such as D2L, Microsoft Suite, and general assistance with technology on a daily basis; provide coordination between fellow work students and tutoring services; provide monitoring and oversight of the centers to ensure an environment conducive for study and learning.   

50% – Assist students

• Greet students to the EXCEL! Zone in a friendly and supportive manner.
• Guide students as they learn the sign-in and sign-out process and ensure all students understand the purpose and importance of the EXCEL! ZONE sign-in process.
• Answer phones professionally and direct calls to the appropriate person or department.
• Lead in providing technology support for tutors and students by assisting with network log-ins and software programs such as D2L, Word, Digital Storytelling, and math programs.
• Support students in technical support on video editing software and voice recording apps.
• Resolve technical problems related to printers and files, and report any unresolved software or hardware problems to the EXCEL! Zone Administrative Assistant.
• Assist students with properly citing sources for visuals and sounds.

40% – Monitor assigned center area

• Reset student passwords and print student usage reports as requested.
• Assist with the daily and weekly maintenance of the EXCEL! ZONE centers.
• Attend all departmental meetings and regularly scheduled training sessions.
• Provide information to students and staff regarding the services offered in each center within the EXCEL! Knowledge Zone.
• Transport and deliver printer paper to open computer lab in Cherry Creek and the Confluence building, second floor and provide technical support as needed throughout the day.

10% – Administrative support duties as assigned

MINIMUM QUALIFICATIONS 

•  Must be a current student of the Community College of Denver, taking at least six hours of credit and awarded work-study funds.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent customer service skills
• Ability to work well as part of a team
• Ability to learn and adapt
• Proficient word processer and internet navigation skills
• Willing to learn educational technologies

QUALIFICATIONS

EDUCATION:

Must be a current student of the Community College of Denver, taking at least six hours of credit and awarded work-study funds.

EXPERIENCE:               

• Use of computer software programs or learning apps
• Customer service

OTHER CONSIDERATIONS:  

• Applicant shows responsibility, reliability and dependability.

• Must be in good academic standing.

TIME COMMITMENT

Up to 20 hours a week (may not exceed 20 hours per week)

CLOSING DATE:  Open Until Filled 

TO APPLY:

Please include the following items with your profile, by clicking New Resume/CV under "Apply" below:

• Cover letter including availability and a paragraph or a sound clip of yourself (MP3) describing the value of student use of educational technology for learning in higher education.  Email your response to ccd.excel@ccd.edu
• Resume
• Class Schedule
• Copy of Work-Study Award Notice
• Copies of Transcripts

Questions? Contact hrep@ccd.edu   

Community College of Denver is seeking individuals with demonstrated commitment to creating an inclusive learning and work environment.  CCD values the ability to work effectively with students, families, faculty, instructors and staff of diverse backgrounds.

CCD is a Learning College where policies, programs and practices support learning as the major priority.

Community College of Denver is an Equal Employment Opportunity Educational Employer.

Background checks will be conducted on all finalists for employment consideration.

CCD recognizes that administration, faculty, instructors and staff reflect the diversity of its students and community and prohibits employment and student discrimination based on race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

For information regarding Community College of Denver Security, including crime statistics for the campus and surrounding area, please see the CCD Campus Security website under “student’s right to know”: http://www.CCD.edu/Safety . For a hard copy report please contact 303-352-3042. 

Required Skills Required Experience

• High school diploma or equivalent Special Certification or Licensing: -Other: HISC License (Schooling provided)  -Valid Driver''s License Legal Age Requirements:
• At least 21 years of age Special Requirements: Must be available to work overtime and weekends as required.