Job Description

HERMANN SERVICES, INC., headquartered in South Brunswick, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.

We are seeking a CUSTOMER SERVICE REPRESENTATIVE for our Transportation company in our Houston, TX.

RESPONSIBILITIES:

Working with Driver Managers and Customers to provide excellent service and delivery of goods.

Communicating with customers via email and phone.

Resolving service delivery issues, or escalating issues as appropriate.

Processing documents and data entry.

Other administrative duties as assigned.

QUALIFICATIONS:

2-3 years Customer Service experience.

1 year minimum experience in Transportation industry working with containers and drayage.

Microsoft Word and Excel proficiency.

Excellent written and spoken communication skills.

Experience in CMS data entry with attention to detail.

Hermann Transportation is Proud to be an Equal opportunity Employer.

COVID-19 CONSIDERATIONS:  We supply masks, hand sanitizer, and gloves to our employees and practice social distancing at our work sites.